Can not upgrade

Sort:
Avatar of Zugzwang68

I tried, a few minutes ago, to upgrade my account. When I try to pay I get this message as seen in the screenshot, "no reason phrase" I already cleared all cookies on my computer with no result. Today is the last day of my premium account and I would like to have it for another period of time. I thougt it might has to do with my participation in chess.com Beta.

 

null

Avatar of davidkaufmann

Really strange! Could you please submit a bug-report about it? Thank you so much  We will take a look immediately! 

Avatar of Zugzwang68

Oké I will do that. Thanks!

Avatar of Typewriter44

Doesn't it renew automatically?

Avatar of Circhelan

Mine renews automatically like clockwork.

Avatar of davidkaufmann

That is correct! I did not think about that. I checked your payment profile and it seems that you have a recurring subscription. In case your current membership ends and it does not automatically renew, please send us a message and we will happily take a look. Thank you so much for all the help everyone!

Avatar of Zugzwang68

Thanks a lot for standing by, you all. I didn't thougt about that logical option either.

This forum topic has been locked