Could you post an example of this happening?
Because when I look at your history, you are getting deducted when you do not completely answer the puzzle correctly.
Chess puzzle rating bug
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17 days ago
0
#3
App or website? I think staff are aware of some very intermittent bug where it can happen but it's rare and it's not clear how it's happening.
17 days ago
0
#4
bug in the puzzles of rating 4400 to 4600 on chess.com app on an android device.
15 days ago
0
#6
i have solved the same puzzle before and got it correctly and i cant solve the same puzzle wrongly again man . i am not complaining about my rating downgrade but about specific puzzle in which i got negative rating despite solving it correctly. i will post the puzzle id here if i enounter that bug again.
Sometimes the puzzle rating gets deducted even when I am correctly solving the puzzles. My current puzzle rating range is about 4400-4600 and today I am facing problem such as negative rating points for even correctly solved puzzle .