Clock kept ticking even after I made move (I lost because only had 1 min in a 3 min game)

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Avatar of Typewriter44

In this game (https://www.chess.com/live/game/3640614068) It would not let me move (I was on android mobile) when I moved, the pawn would move but my clock wouldn't stop. after I lost 2 minutes I tried switching to the chrome app on my phone and it let me play there, but It was too late, as I had already lost 2 minutes of time (my opponent had a 3-1 time odds advantage) and I lost 13 rating points from this! I have a video of it too! (sorry about the background noise and the ugly tablecloth)

https://www.icloud.com/photos/#0drNc1zRri5ieNjn60XHHiYYQ 

Avatar of jdcannon

Thanks for sharing this. I will have our guys take a look. 

Avatar of TheOldRuleKing

for a work around I just hit  F5 or refresh makes you move again basically just didn't register the move.  Thought this would help until they fix this. If you come across it again

Avatar of Typewriter44

but this was on mobile, I couldn't refresh

Avatar of TheOldRuleKing

pull/or drag the screen down to refresh or press play again/or press home then back to play. it shows up to the other person you disconnected but you can rejoin

Avatar of Typewriter44
illegalkillmaster wrote:

pull/or drag the screen down to refresh or press play again/or press home then back to play. it shows up to the other person you disconnected but you can rejoin

tried that and it didn't work