Club Redesign: Five questions to @jdcannon

Some staff have also seen it and discussed before. Not sure how deeply it was looked into.

Ok, if they've seen it and not acted by now, it's probably not severe. Just an annoyance I guess.

@MasterMatthew52: As I've seen this first I was afraid having something indesirable on my device.

A year ago I would have spent time with reporting something like this ...: Why should I continue reporting things, if this was never helpful until now?

And once again, my session didn't expire: The nonsense stands alone and appeared with toasted notifications on mobile browsers.

Yes, just another annoyance.

Who cares? We'll get used to it.

Chess.com added some redesign to the Multi Club Arena challenges accepting process: If you click on one of these wrongly implemented Multi Club Arena challenges (arrow on the left side!), ...

... you are not only redirected to an unrelated challenge: You will additionally get a warning: "Live arena challenge not found, please try again.".

... Indeed (and as before) at the same moment the tiny toaster contents the correct Multi Club Arena challenge (arrow on the right side!), which allows you to decline or accept this challenge.

Sure: It's not only some kind of additional nonsense: At least it confirms, that someone is still, hard and actively working to fix one day all these clubs related issues.

It just will take some more time ...: Remember, for clubs redesign, one of the newer problems, we are only in week 25 of post development process. And even for Multi Club Arenas it should be still less than 28 months of post development process, shouldn't it?

By the way: Someone ready to guess, if today might be another one of these weekly Fridays with @jdcannon's Clubs Progress Update?

What happened to this 24 hours Arena? It started 4 hours ago and now it's inacessible: https://www.chess.com/play/arena/3092029

Might it be possible, that Chess.com has again crashed running live events (which will stay now as fictive current events in all participating clubs)?

Errors 500 are back for the holiday season. This could impact that.

I was going to announce it an hour after starting, although shortly before I only saw one person registered, and the system told me "oops, this page is missing", blah, ... 👀

@Honor_Leslie: You're talking about the ONE WORLD League 7th 24h MCA Open, right? The broken link is to the ONE WORLD League 7th 24h MCA Masters, which started without any problem.

Yes, I'm taking about the MCA Open. 

@Honor_Leslie: Thanks for confirming: Question is about the other mentioned Arena.

There was a problem this morning and the Live server has to be restarted to fix it

How about some answers to the dozens of other problems we have pointed out!!

Just read this comment from an admin colleague: "Unreliability is the most consistent thing about Chess.com! 🤣"

@Martin_Stahl has kindly confirmed that Chess.com has crashed this Arena with a live server restart:

Like to come back to the confusing presentation of these crashed events. For members in all participating clubs the Arena is still shown as current event. As mentioned earlier this will likely stay this way until Chess.com will fix the underlaying error in their code (already posted the example of a fictive "current" Arena crashed in March).

How to get a link to an upcoming Arena?

1. Click on the Arena in the list of upcoming events.
2. You'll see the Arena's URL for a moment and risk to get redirected to a pending challenge and URL changes to "play/online".
3. Step back to list of upcoming events.
4. Click on the Arena in the list of upcoming events.
5. Now you can copy Arena's URL.

I don't remember how many months ago I've mentioned the annoyance with penetrant presented outgoing challenges first: For sure, it was before Jonathan Cannon took "responsibility for all these clubs related issues" three months ago. Never heard about some "work in progress" e.g. by creating a ticket.

As expected: The 7th 24h MCA Masters Arena – crashed by Chess.com yesterday – remains as "current" event and continues creating completely unnecessary confusion.

What's necessary to see these kind of fictive current Arenas disappearing?

Nothing is improving, and many things are getting worse. And we get zero answers or explanation, except about once every few weeks an empty couple of lines saying don’t worry it’s all going to be fine. It is totally hopeless. We work long hours trying to run groups and competitions and pay them for the privilege, and just get treated abysmally. Nearly always being completely ignored. And on top of that many of us are getting muted , or worse , for trying to do our daily duties, under ever more difficult conditions.

That is clearly stating the obvious....no one is going to challenge it.

But, in all fairness, the 'attitude' of certain people on this thread has been abysmal and I for one would not want to communicate very much publicly with them either. It would not surprise me if this entire thread started as a private communication turned public.

Saying the same thing 200 times won't fix anything.