Club Redesign: Five questions to @jdcannon

Verified it's intentional.

Interesting when you can’t tell. And we are lucky you are here to give us some communication about such things. Otherwise we’d be totally lost.

I knew about the new sharable events feature being live and my assumption was initially that pop-up probably was for those events but didn't know if it should be for other types.

Intentional spam from chess.com. Meanwhile we can't risk messaging our own club members because that's considered spamming? Does anyone see the irony?

Yes I do.

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Yes, thought the same: If I would enjoy creating a "shareable" tournament and sharing the link to it on Chess.com, this could easily become risky.

And yes, it's intentional spamming. Got the same unwanted, undemanded and unneeded advertisement already several times for our today's Multi Club Arena:

Please give me a setting to stop this spamming.

With eight Multi Club Arenas per week, which I will probably check at least ten times each, I risk to get 4,000 advertisements per year, which results in 4,000 additional clicks per year ... just to get rid of this part of Chess.com's spamming.

Just another example about effects of incomplete shown parameters

1. A few days ago I've created a test Arena with unrated games.
2. Noticed, that this parameter isn't shown to players and cancelled this test Arena.
3. The next day I've had to recreate our today's "Happy Birthday, ONE WORLD League!" Arena (first try had been crashed by Chess.com).
4. Doing this I missed "unrated" as parameter from the previous test.
5. After having created the Arena I didn't (and I couldn't) notice my error any longer ... as this parameter (and a few others) isn't shown.
6. Invited clubs as usual, they accepted as usual: Everyone was assuming at this point, that games will be rated ... as usual.
7. Noticed after the start of this 24 hours Arena, that games are unrated ... as probably most of the other players noticed after their first games as well.
8. Nothing is wrong with unrated games in a Birthday Arena ... it simply and generally would be better if players could check what kind of event they are joining, wouldn't it?
9. What could have been an advantage (if noticed and communicated) is now just another example of Chess.com's unreliability ... by hiding paramaters to club admins and players.
10. As Multi Club Arenas still don't have a tournament's description (its value and a lot more can be learned from lichess.org) even now (after having understood the situation) nothing relevant can be done to inform players.

Addendum: Would like to check parameters in the Arena, which I've created next: No way to do this.

Something positive : daily match challenges using custom positions now show the actual setup on the "accept challenge" screen and not an default standard position. I don't know how long ago the fix occurred, but it's also a (small) improvement.

What about vote chess? I did one yesterday and it didn’t show.

Update to comment #1513: The unwanted, undemanded and unneeded "shareable" spam also appears every time after sending some challenges to a Multi Club Arenas.

For me this creates at least 70 more unwanted, undemanded and unneeded alerts per week: Have to correct my annual expectation from 4,000 to 7,500 spam notifications from Chess.com about "shareable" events.

🙁

I made a suggestion a while back to use alerts and pop-up messages for important issues when a user first logs into Chess.com. The response I received indicated a belief that users would start ignoring those alerts and pop-up messages after a period of time.

Now I contrast my suggestion with what you are experiencing as a Club Administrator, and it does seem excessive for one user to receive so many alerts every day/week on the same subject(s).

Then I think about the trouble that Club Administrators have experienced when they are muted because of promoting their club to people who signed-up to be part of the club.

There does seem to be a disparity with who can post alerts, promote events, and how much "promotion" is allowed before one user is punished.

Have you filed this issue with support@chess.com?

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No, I've not done this and I've even not considered doing this.

In the past I've written a lot of messages to support@chess.com. Usually after a few days I've gotten an answer with a lot of friendly words ... and without any hint, that my messages have been read, understood or token seriously.

I sent a request off to support yesterday and I haven’t heard back yet. Not even a acknowledgement of my issue. The time they take to respond seems to get longer and longer. When I was muted the second time I replied 5 or 6 times to their initial email and they didn’t answer over a couple of days. I was unmuted before they sent me an email.
I dont remember it being so bad before.

Guess they are busy.

Most tickets should get an automatic reply on receipt and then it's 2-3 days on average but I know the tickets are still higher after the holidays so it may take longer than normal.

Haven’t got anything yet. That I’ve seen. I assume it is still coming.

Maybe it takes longer to get all the way to Australia. :-)

If I don’t get anything by the weekend I’ll do it again.

The published response time for support to respond is complete nonsense in my view.

5 to 6 days is optimistic.