Guidelines to avoid Excessive & off topic posting to Beta Forum

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jas0501

Edited 10/8/21


In recent weeks the volume of posts to the beta forum has rocketed. The purpose of the forum is to report bugs and provide feedback with regard to the Beta version.

The Chess.com staff need to review each post. As responsible members of the Beta community each of us should do our best to:
1. Minimize duplicate topics by:
   a. Checking to see if there already is a topic. (see item 2)
   b. Not posting multiple topics, instead post a comment
2. When posting a topic provide a clear concise Topic title so readers can accomplish item 1a.
         Far too many times their is a topic of  just "Bug". This is doing a disservice to the Chess.com staff and the Beta community. 
          Fix unclear topic title and topic message body via the Edit Forum Topic button:

3. Include screen shots and or links to the game or page in question to make reproducing/confirming the issue easier.
4. Don't hijack the topic with off topic comments or snarky/half-witty comments.
5. Be considerate, There are young members and members where English is not their first language. Criticizing their grammar or spelling is not adding any value to the discussion.
6. Help the Chess.com staff by reducing the posting traffic by asking yourself "Do I have a comment that adds value to the discussion?" If no then don't post.

 

jason543

+1

33eric2008

+1

HerakIes

+1

mrussryan1951

+1

Jas0501 : I will be thinking about your fine advice when I post again. Thanks!

Train29
jas0501 wrote:

In recent weeks the volume of posts to the beta forum has rocketed. The purpose of the forum is to report bugs and provide feedback with regard to the Beta version.

The Chess.com staff need to review each post. As responsible members of the Beta community each of us should do out best to:
1. Minimize duplicate topics by:
   a. Checking to see if there already is a topic. (see item 2)
   b. Not posting multiple topics, instead post a comment
2. When posting a topic provide a clear concise Topic title so readers can accomplish item 1a.
         Far too many times their is a topic of  just "Bug". This is doing a disservice to the Checc.com staff and the Beta community. 
3. Don't hijack the topic with off topic comments or snarky/half-witty comments.
4. Be considerate, There are young members and members where English is not their first language. Criticizing their grammar or spelling is not adding any value to the discussion.
5. Help the Chess.com staff by reducing the posting traffic by asking yourself "Do I have a comment that adds value to the discussion?" If no then don't post.

 

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33eric2008

yes i think this is a very good idea

 

33eric2008
jas0501 wrote:

In recent weeks the volume of posts to the beta forum has rocketed. The purpose of the forum is to report bugs and provide feedback with regard to the Beta version.

The Chess.com staff need to review each post. As responsible members of the Beta community each of us should do out best to:
1. Minimize duplicate topics by:
   a. Checking to see if there already is a topic. (see item 2)
   b. Not posting multiple topics, instead post a comment
2. When posting a topic provide a clear concise Topic title so readers can accomplish item 1a.
         Far too many times their is a topic of  just "Bug". This is doing a disservice to the Checc.com staff and the Beta community. 
3. Don't hijack the topic with off topic comments or snarky/half-witty comments.
4. Be considerate, There are young members and members where English is not their first language. Criticizing their grammar or spelling is not adding any value to the discussion.
5. Help the Chess.com staff by reducing the posting traffic by asking yourself "Do I have a comment that adds value to the discussion?" If no then don't post.

 

Also you forgot

6. Is this even a bug? (this should be the first thing)

33eric2008

the forum can just be off topic and waste time

(if the forum is in a different language, you can translate it)

PleasantEscalator

+1

ChessSensasian

I totally agree. 

I have like 50 notifications for Chess.com Beta alone. And not all of them are legitimate 

+1

jas0501
33eric2008 wrote:

Also you forgot

6. Is this even a bug? (this should be the first thing)

Bug or suggestion of relevant feedback/compliments to Chess.com staff on Bata features

ThePowerOfCats

+1

33eric2008
jas0501 wrote:
33eric2008 wrote:

Also you forgot

6. Is this even a bug? (this should be the first thing)

Bug or suggestion of relevant feedback/compliments to Chess.com staff on Bata features

yea

neatgreatfire

+1

NarutoTheSixthHokage

+1

jdcannon

For fun... We've had 738 topics with the title "Bug" But the winner is "Suggestion" which we are creeping up on 11,000 topics with this single one-word title. 

 

But seriously, I really try to read every word written in this club and honestly its been a serious challenge to keep up lately. I would really appreciate if we could follow @jas0501's advice. 
 

jason543
jdcannon wrote:

For fun... We've had 738 topics with the title "Bug" But the winner is "Suggestion" which we are creeping up on 11,000 topics with this single one-word title. 

 

But seriously, I really try to read every word written in this club and honestly its been a serious challenge to keep up lately. I would really appreciate if we could follow @jas0501's advice. 
 

i noticed that too lol

mrussryan1951

JD 1) Divide "suggestions" from "bug".  2)Incorporate into the posting form "Issue area" choices so that poster can check off such as Puzzles or Messaging or Automate or Tournament Invitations or Muted or Blocked, etc . Some oif these for you might be higher priority or delegable to the Devs or Accounting, etc.

The subject matter choices might identify trends or hotspots. And the choices might make big picture analysis easier. Imagine reporting to Eric "This week we have 492 fewer postings re: Automate.  Looks like we are getting the kinks out of that roll out" or ...Looks like our updated instructions on Automate have reduced the confusion about the Hyper-speed option which we initially had thought would be user-intuitive"

BestUsernameEverLol

Careful, he's a hero.