Game not loaded properly

Sort:
Avatar of FireBreathingCookie

Overview:  Game does not load properly for my turn. 

Environment: Chrome and Internet Explorer on Windows 7 computer. 

 

Result: For me appears at starting position.  https://www.chess.com/daily/game/171797378

Expected Result: Should appear at the appropriate move.  Little annoyed since I am two moves from checkmate.

Avatar of jdcannon

Thank you! We are looking into it.

Avatar of Christopher_Parsons

Not only will my daily chess games not load properly, I can't download PGN's from finished games. I have parts of the screen being superimposed over one another, like the moves and the button to confirm a move. I found a another bug that won't allow a draw offer to clear from an android, even though the game is over and I refused the draw, on the phone at the time.

Avatar of DJ_Haubi

https://www.chess.com/daily/game/167532882 My daily game is still broken, when I try to make my move (I'm black) I don't see the starting position like yesterday, but still not the right position.

Avatar of jdcannon

Thanks for link to games; super helpful. 

Avatar of Christopher_Parsons

I wasn't sure if anyone had addressed the issues I had mentioned, but here is what I am talking about, a link and picture for a finished game and a current game. Good news, the download worked today, but I still can't click the submit button in my games on my desktop. I am using Windows 7 w/ IE 11.

https://www.chess.com/daily/game/173682366

null

 

https://www.chess.com/daily/game/173108440

 

null

Avatar of jdcannon
Christopher_Parsons wrote:

I wasn't sure if anyone had addressed the issues I had mentioned, but here is what I am talking about, a link and picture for a finished game and a current game. Good news, the download worked today, but I still can't click the submit button in my games on my desktop. I am using Windows 7 w/ IE 11.

https://www.chess.com/daily/game/173682366

 

 

https://www.chess.com/daily/game/173108440

 

 

 

Can you try making your board just a bit smaller and see if that clears it up? Testing a theory here  

Avatar of FireBreathingCookie

game size did not matter for mine.  https://www.chess.com/daily/game/171797378  For some reason move 39 is missing.  If you hover over the top match with my opponent in this match https://www.chess.com/club/matches/816238 board 16, then you will see the results of the move 39 that we both did.

Avatar of jdcannon
FireBreathingCookie wrote:

game size did not matter for mine.  https://www.chess.com/daily/game/171797378  For some reason move 39 is missing.  If you hover over the top match with my opponent in this match https://www.chess.com/club/matches/816238 board 16, then you will see the results of the move 39 that we both did.

 

So weird. We've seen a couple instances like this now and are working on it! 

Avatar of FireBreathingCookie

Indeed.  Are the databases not syncing?