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How to get refund?

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Avatar of gambit-tc
gambit-tc
Jul 9, 2025
0
#1

According to https://support.chess.com/en/articles/10319180-how-does-the-30-day-money-back-guarantee-work I sent email to @chess.com">cb_hello@chess.com to request refund, however no response from chess.com. 

Are there any other ways to request refund?

Avatar of AK47_reigns
AK47_reigns
Jul 9, 2025
0
#2
gambit-tc wrote:

According to https://support.chess.com/en/articles/10319180-how-does-the-30-day-money-back-guarantee-work I sent email to @chess.com">cb_hello@chess.com to request refund, however no response from chess.com.

Are there any other ways to request refund?

contact support

Avatar of ST21993
ST21993
Jul 9, 2025
0
#3

I did it a while back, took a couple of days but they will come back to you

Avatar of justbefair
justbefair
Jul 17, 2025
0
#4

Chess.com Support is not answering emails any more.

You have to go through the AI bot on the Support page.

Avatar of Mouselip
Mouselip
Jul 17, 2025
0
#5

Refunds are automated. Sometimes there is a delay. Also there is a time/game limitation for refund eligibility. I believe your game with the account closed FPV must be within two months and 100 games at the time control you played in their history (whichever comes first).