IMPORTANT: Feedback and Bug-reports in our apps.

Good morning everyone  

First of all, thank you so much for all the time you invest in helping us build a better product. It is amazing to see all the tickets you submit, the ideas and all the feedback. So as you know, we read every single ticket and idea you send and they are really important for us. This week, we were thinking about ways to improve this feedback process.

While reporting bugs and submitting ideas in desktop is pretty easy and straight-forward (Help menu item), things are a bit different in our mobile apps. That is why we would like to ask you a few questions, please:

1) Do you know how to submit a bug-report/suggestion in the Android/iOS app?

2) Do you think this process is easy/useful? 

3) Would you like to receive an update once the issue is fixed or the suggestion is received?

And finally...

4) Which would be the perfect feedback/bug-reporting system for you regarding our apps? What would you like to have there (features)?

Thank you so much for your help and time! We are working really hard to improve Chess.com each day and your feedback is so helpful for us.

1. No

2. Don't know it

3. Yes

4. Standalone item in the app main menu, with screenshot upload capabilities and verbal description of the issue (similar to the desktop approach)

1. no

2. i do not know how to submit a bug report  so i do not know if it is easy or not

3. yes

4. i think it would be good if it is like the desktop

1.no

2.idk

3.yep

4. as @unc07 said, if some more of the website features were added it'd be awesome

1. No.

2. I don't know.

3. Yes.

4. Private forums between the devs and the bug-spotter would be helpful for some bugs. I wold like something akin to hackerone.com's bug report scheme.

Thank you so much for all the responses! They are really helpful. Please, keep them coming

same

1. No

2. Don't use it.

3. YES PLEASE.

4. What other people said