Known problems, which club redesign should solve

Almost all tickets in the system get CV but it's a category of tickets for the website, not specific to any particular part. There's can be other categories, depending on which group is using the system for tracking.

What is the status of the ticket CV-375646? It has been created seventeen days ago. As far as I can see it's not mentioned as being "in progress".

You also can't really use the numbering to estimate any kind of timeline, in many cases. The lowest numbered one I saw was created around the same time as the others in the list.

If @jdcannon didn't list it in progress then it's most likely waiting for developer resources or waiting for higher priority tickets to be completed first.

If I understand your answer right, "CV" is for the large rest of tickets without particular tracking, right? That would explain the high numbers and the slow progress as well.

Actually, that'l one is fixed and was in the first post a week ago

CV is just a prefix for almost every single ticket created in the tracking system. That includes bug reports and suggestions created through the option in the menu sidebar, work tickets created for any site projects or changes, etc. Different groups use the system.

Tickets get triaged, prioritized, and put in the queues to be worked on.

@Martin_Stahl: Thanks for your confirmation.

Bye the way: There must be much more of these tickets without particular importance. If CV-375646 has been created 17 days ago and yesterday a ticket with the number 380269 made it to the "in progress" list, this shows at least 4,600 tickets within the last 16 days ... or an average of 2,000 per week. And generally all club related tickets are part of this enormous big group. That's not a good sign for being fixed in a short delay, is it?

The software does have a lot of problems. Now we know for sure it does.

Those tickets could also refer to normal development tasks of any project (not necessarily related to the website) of cc. It might even include support tickets for all we know. You can't make any observation based on the tickets numbers alone.

As mentioned, there are other work efforts that are added to the system that are being tracked as well. I'm addition, many of the tickets entered through the sidebar menu fall into

• Duplicate reports
• Completely junk and immediately closed
• Support requests
• Non-bugs that aren't junk but also don't need any development time or resources

As mentioned, pretty much all work gets a ticket and not everything is a bug. There are also different groups of developers working in different areas. Between those things, the work is split up so it's not that the developers working on the clubs related projects are responsible for all the other tickets as well.

You also can't look at the numbers and estimate timing based on them really.

There are some support type tickets but support uses a different tool.

I'm sure chess.com has some "pointing system" for effort involved in finishing a ticket too. That information isn't shown to us, so basing how easy a fix should be off a title is misleading. I'd recommend you look up the software development process if you really want an independent understanding of this all works internally, or at least get a close idea. Chess.com may do things differently.

Do I get this right? The only content of ticket CV-378354 was to bring back the option of a private or public member list? All other previous privacy setting options rest suppressed?

If so, this still is nothing other than a very rude attack on the diversity of our clubs.

Were some club privacy settings disabled with the new design? Which ones?

None should have been. If your club had some things private before, the redesign made everything private.

.

Here're club settings from the good old club design:

As you can see, club admins could opt for "private forums", "private notes" and "private news": All these options perfectly make sense. It would be an amelioration, if club admins could decide about exceptions: Even if it fits generally for your club to have "private news", it still might be useful to have one or some exceptionally as "public news".

Reducing this to a simplified "all private" / "all public" choice is, combined with the rigid structure of club redesign (suppressing all elements of customization instead of increasing them) the most important and a very negative modification.

Suppressing these options for club settings is an attack on the diversity of our clubs.

By the way: For the previous comment I've tried to copy and paste my screenshot from another comment. This doesn't work anymore.

Did so, e.g. for medals in our tournaments for years: They are shown together with the results in the tournament's forum, they are part of a public forums with all league results and an annual showcase. What could be done within seconds, will create much more work now.

To show the screenshot again, I've needed to save it on my disk and to insert it from there.
As lines without text aren't allowed as well, I've had to put at least a point in the first text line to get some space below the picture. All this is really inconvenient.

Would be very nice, friendly and a good user experience, if Chess.com would stop chasing "copy and paste", lines without text, double spaces and soft returns ...: They all are very useful. It's unpleasant and feels really bad to be treated like an unwanted intruder all day.

Here is some discussion about the subject from the "Five questions" forum:

Today's Clubs Progress Update:

Finished:

In Progress: "(only refers to inprogress by developers; product/design teams are working on notifications and club customizations, but designs not ready for development yet)" (@jdcannon)