"Live Chess" menu option

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Hamilton68

This is the response I received from chess.com after repeatedly telling them the DGT functionality did not port well to "Play". 

Thank you for all the valuable feedback 😎 Currently the developers are working to get the issue solved since it does seem to be quite a general and annoying, but for the moment the workaround is to use Live Chess (which is back on the site for the moment) Once I get some good news from the Devs I'll let you know Let me know if you need anything else and I will be more than happy to help. Thanks for reaching Chess.com, have a great rest of your day!
 
Additionally, I finally got help desk to admit that the Goggle Chrome chess.com voice commentary extension was no longer working in "Live Chess" . They broke it about 3-6-22.  They are not going to fix the issue, since "Live Chess" is no longer being supported.  
 
Reponse from the helpdesk:

Hmmm... it doesn't seem to be working for me either.

After talking to our product team about this though, it seems we are starting to scale down the support for Live chess. I have sent a request to have this looked into, but I am not sure if it will be addressed since we are starting to forward with archiving this part of the site.

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BaronVonChickenpants

My contact tells me that DGT bards should work ok in the new Play interface. I dont know about the voice extensions

Hamilton68

My recent experience is  1) The voice extension works in "Play", 2) While the "LiveChess" app graphical interface shows a move as havnig been made, chess.com intermittently does not register it. This tends to happen in the mid or later part of the game. Once it begins, it is reoccurrent.  Far less problems in "Live Chess" menu option.  This problem is often referned to as a "disconnnect".  Some people complain of "ghost" moves. I've experienced it four times. A ghost move is when  the move is made for you, while the piece on the board is stationary. It's an infrequent occurrence.  

Hopefully, something has changed and your contact is correct. I'll test it later.   

Later, I got an email from chess.com that they are "...working on it". 

Awesome, I'm glad to hear that it is working fine (how it should be) so hopefully the 'Play' option catches up with 'Live Chess' in terms of quality, because seems to be quite far for now. But we got the best team working on it so it's just a matter of time now 😎

Thanks for reaching Chess.com, have a great rest of your day!

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