Muting of admins

If people don’t want admins messaging them they can turn them off also. Or leave the club. Why are we being punished because people can’t manage their settings.

Dear Martin, my post was about something other. There was no private message without a reply, entire "communication" was done by using Chess.com's tools.

Why is it possible to report club invitations, tournament invitations and announcements as spam? As long as this will the case, active club admins will be muted again and again ... for correctly using Chess.com's tools.

If I want to do so, I'm allowed to send ten thousands of invitations to individual tournaments today. If I will do this (and that's something I'm paying for) I have very good chances to get muted again.

As far as I can see, allowing reporting club invitations, tournaments invitations and announcement as spam is a very big bug in Chess.com's code ... as they all arrive already with an explanation how to unsubscribe.

Is someone at chess.com listening, or are we just peeing into the wind?

Staff are absolutely aware of the issue and working on solutions.

@Martin_Stahl: This is a big issue for at least one and a half year ...: No element of solution is visible and the problem looks to be much bigger as we were told all the time. Perhaps it would be fine to spend a bit more time with reading and collecting all the details.

Most clubs related things "staff are absolutely aware of the issue and working on solutions" don't show any progress within months. Do you want another list?

Indeed.

My solution is simple: instead of just muting people willy-nilly, chess.com should first look at the allegedly offensive message to see whether it actually is spam, or just a routine message e.g. from an admin to a club member.

Even easier: A message from an administrator and a message generated by a club announcement from Chess.com are considered the same as a message from a friend or a message from a member to whom I have already replied. That means there is no spam button. Chess.com shows that this is possible, but the importance is not recognized. Or there are reasons why Chess.com's admin work is being intentionally hindered that we don't know about.

It's just that it was never designed that way.

Something has changed because this is a recent (last year or so) phenomena. I have been an admin for years now and never been muted until 2023. Whatever they designed is flawed.

Staff don’t get the spam button why can’t admins of a club sending official invites, announcements etc also not get a spam button.

Can be altered when it relates to staff.

I believe something like that is being worked on but it's a lot easier from a programming perspective as an account level is tied to the user record. For checking on an admin, the site has to query the database for both the sender and recipient clubs and check for admin status for the status in a club the recipient is in.

That button, right now is triggered by the when the message is loaded and that could potentially increase database load, especially with the likely number of messages sent from admins each day. There are likely other ways to limit that load, depending on how the messaging code is written or can be modified but that takes time to implement and test.

What about where we are sending official club invites both club and tournament to people who aren’t already in a club we are admin in. We invite people to a club who aren’t already there.

Does someone know or can someone check this: At which moment was the "Report Spam" button for new conversations implemented?

Sometime on or before November of 2021

https://www.chess.com/forum/view/site-feedback/chess-com-is-honestly-broken-af-lmao

Actually by May 2021 it was available https://www.chess.com/forum/view/help-support/i-am-having-a-problem-about-my-messages

Why have we only been getting muted in the last year or so. Did they only just pay attention to the reporting of pressing that button.

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Thanks, that's very helpful. It's pity, that it took three years and a lot of admin mutings to come closer to understand, how this "innovation" has negatively impacted clubs and their admins. Next post will show examples for excessive presentation.

Once more ... the "Report Spam" button

Finally I've found an example for an invitation to an individual tournament, which has been created by using a Chess.com tool and can be reported as spam anyway:

These tournament invitations should include an information how to block or limit tournament invitations instead of generating a "Report Spam" button, shouldn't they?

Fun fact: If you ever have created a tournament for members from one of your clubs and were yourself an eligible player in this tournament or if you ever have created a tournament for your friends, you can report yourself for spamming ... even a few years later.

As I've sent ten thousands of "official" tournament and club invitations in the past, which most were (and many still are) reportable as spam, probably I've had a lot of luck having been muted only a few times.

Hope, these excessively shown "Report Spam" buttons will disappear very soon and we'll get some concrete information about this. It's not enough to know about rumors, that something may be in process and will happen one day in Chess.com's bright future.

I'm sure we're all equally concerned, but maybe this isn't quite the right forum for that issue

About admin muting, etc...

I know this is long debated and probably I'm just repeating... but - instead of fidgeting around with buttons - wouldn't it be simpler to just have a

CLEARER SET OF RULES FOR ADMINS

...at the moment, if nothing has changed, the only rule is about "not promoting excessively", which is apparently too vague and not interpreted in the same way by everyone.