Sometimes goes to an undefined page when I click on the chess.com logo in the top left corner

Sort:
Avatar of EpicPotateo

This is the page that I get. It normally happens after I play a live game

null

Avatar of davidkaufmann

Could you please send us more details to support@chess.com?

Browser used, v2 or v3, Operating System you are using... 

Thank you so much  

Avatar of Varego

This also occurs from mobile using Google Chrome for Android. Version 66.0.3359.158.

 

Seems to happen sometimes, at the moment it does not happen.

 

I have also noticed that clicking the bell does nothing. Does not see the expected menu with different notifications.

Avatar of Varego

 nullPics or it didn't happen.

 

I was at the front page (chess.com), then went totthe menu and clicked on Play.

Avatar of davidkaufmann

We have just ticketed it to the system and will be working on it immediately. Thank you so much guys

Avatar of davidkaufmann

Good news guys! We deployed a fix yesterday and you should not encounter this more. In case it happens, please feel free to report it.

Thank you so much

Avatar of davidkaufmann

Awesome! Thank you and please do it  

Avatar of Varego

 Seems like the bell is working if clicked from a forum, but not from the home page.

Avatar of EpicPotateo

 Here are my PC specs:nullI'm using chrome, and once again I'm still getting null

Avatar of davidkaufmann

Could you please specify if what is not working right now are notifications or are you still being sent to this /undefined page? Thank you!  

Avatar of Varego

Both still there.

Avatar of davidkaufmann

Will take another look. Any detail would be much appreciated  

Avatar of EpicPotateo

when i click the chess.com logo i get the undefined page if i use touch screen, if i use my trackpad it is normal

Avatar of Varego

It works right now

Avatar of davidkaufmann

Awesome! Could you please also confirm, @epicpotateo

Avatar of EpicPotateo

 Unfortunately, it still happens for me. Again, it happens when I click on the Chess.com logo in the top left corner when I'm already in the live chess tab. It also only happens when I use touch screen to click the logo.

Avatar of davidkaufmann

Thank you! Checking everything again  

Avatar of Varego

Yeah.. happening again. Does not have many clues to what's wrong. I close the tab every time I am finished. Usually the Home button cause the undefined page.

From a tech perspective it seems to be inconsistency in the delivery of the pages, maybe some problems with a load balancer or similar.

Avatar of freexeon

Thanks, I have not seen this lately, LGTM :-)

Avatar of davidkaufmann

It should be fixed already but please, let us know if you see it next week