Surprise that the site is becoming less and less accessible

Why is Chess.com so heavily focused on commercialization?

It would seem that chess is growing in popularity every year... There are more and more players on chess sites, including Chess.com... Yet the features of Chess.com are becoming less and less accessible for those without a premium account 🤷

A year or two ago, in Puzzles, participants were given 5 attempts per day. Now that number has been reduced to 3 attempts. Why?

Personally, I stopped solving puzzles altogether a long time ago, and not just on this site. But there are those who find it really beneficial. Limitations exist, but why expand them even further?

Also, something else that surprised me from the relatively recent changes...

Computer analysis of games. Only 1 opportunity per day is given to analyze a completed game using the engine for players with a basic account... Now, even if the game analysis has already been run by another player—for example, by your opponent—that analysis is no longer free for you! It counts as an analysis used on your side as well... This wasn't the case before. I think these are terrible restrictions. I don't use computer game analysis often, but sometimes I want to do it. As a long-time user of the site (10 years), I can't help but express my confusion about this policy of restrictions.

Best regards

lol

along with bugs

Ever heard of corporate greed?🤷‍♂️

side effect of capitalism propagandized by the ussr

I think this is dangerous policy. Not naming any other websites but there are free websites which offer unlimited puzzles and analysis.

Personally I know of many young players who refuse using chess.com for the same reason.

I still get 5 free puzzles per day, though.

As a Diamond member, I do understand the frustration, but as expressed elsewhere, for me what is most annoying is that this is a vast enterprise with I read recently over 650 staff - yet the emphasis is on constant innovation, the removal of those humans from simple interactions which bots cannot handle, and a constant stream of bugs which should not be happening if the system was set correctly.

How, I only get 3?

This wasn't by design but a bug, which was fixed. Game Review is one of the most developed and resource intensive features. Standalone analysis board s free to use at any point.

Accounts that were created when the limit was different, kept that limit

Simply: Not much love is put in the game sorry to say

Strange then isn't it that this site with some 20 million games played per day and some 200 million members has an estimated... maybe 5 fold the games played daily than the closest competitor? Even 2-3 number of daily puzzles solved. I don't know if it is the broader feature set offered or what...but there must be some reason for that.

I agree with you @wanderer232, especially when it come to after game reviews, I'm not even up to a year in cc but I did meet some good or should I say better part of chess.com, it will be really effective if cc could take action regarding this

I also agree with you @wanderer232,

i feel like we non-paying members should be at least given 5 game reviews, and 10 puzzles

yes, i do get that you will need to money, but someone non-paying members of CHESS.com do not like the fact we are supper limited on the stuff we have.

I should also say this:

my bf, who got banned, yes he did have multiple accounts, but...

why are we focusing on the people with a multitude of accounts? What about the people who are actually cheating? 
why is justice brought to the ones who have more than 2 accounts? 
And not the people who are cheating?

...

also yes- bugs are becoming a problem.

some people cant see videos users send, some people cannot see images other users send.

their have been a recent 404 error when users (like myself) have been getting when trying to see someone post

I...disagree with@wander232.

You absolutely have to differentiate between what someone is paying for and what you simply give to others for free. It of course has to be an acceptable balance for those actually plunking down their hard earned money - because, well, THEY are the ones paying for it.

When the goodies get too close - our money will go elsewhere.
Someone's got to pay for this stuff!

Oh, 6 of you can get together and for $33 a year each you ALL get Premium for a full year. Perhaps you could consider that?

@PyroNyx-Jynx_Raven the site closes accounts for all types of TOS violations, including almost 125,000 members in September for fair play violations.

https://www.chess.com/article/view/chesscom-update-october-2025#FairPlay

Of course the difference between a paying player and a non-paying player should be significantly seen, but it shouldn't be so bad for a non paying player that we are extreamly limited to a loooooot of things, i'm not saying non paying players should get a bucketful of features, but at least it shouldn't feel like it is almost impossible for a non paying player to do almost anything for better improvement in chess.

Some of us are too BROKE to PAY for the premium membership.

I agree with @Cornfed - those of us paying will not continue to do so if the free element increases too much. That is the nature of capitalism, and a man should know his limitations.

But I also agree with those complaining of bugs. I read elsewhere from @Martin_Stahl that the site employs 650 people. There are clearly too many working on innovation and not enough on customer support and fault fixing. I am into my third week of not even having an acknowledgement for a bug problem.