Technical problems and issues

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Avatar of JFSebastianKnight

For Team Russia vs Team Italia, the match just wouldn't open!

Some for other team members.

This is the link to the match: https://www.chess.com/live#tm=545 

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Anybody had the same problem?

I kept clicking to go to the page of the match (see address bar), but Chess.com remained frozen on  the list of the upcoming tournaments (as per screenshot above).

Result: I couldn't register, play, etc... same for a few other members.

I had no problem in opening Tournament tabs, only Match Tabs. I tried with another browser, I refreshed the page several times, I restarted my computer, but the situation remained unchanged until the match started.

Avatar of JFSebastianKnight

And erm... no assistance, nor feedback from our self-proclaimed TD...

Avatar of Koloso598

I have not experienced this problem (for now) but for the last couple of weeks I cannot seem to be able to create matches in Live. I mean when I open the tab to create a match I see all the options but the problem comes when I try to change the time or date... the cursor will not change thus i cannot create the match with the correct parameters... I have also tried other browser (usually I use firefox) but no luck yet...

Any of you has had this problem too?

Avatar of Koloso598

Maybe Live has some glitches?

Avatar of JFSebastianKnight

I nave been reading in WL HQs about some changement made... that was about match result display mode, but maybe this could be a sign thàt someone has been fiddling with erm codes...surprise.png

Avatar of JFSebastianKnight

Team Russia sent the challenge this time so I can't say much on that end, koloso

Avatar of zoranbeograd

I haven't experienced any of the problems mentioned above, maybe some bug that occurred at the time.

Avatar of JFSebastianKnight

Only to clarify: The match took place, 6 vs 6.

I think 3 or 4 of us were not able to join because of this issue.

The result wouldn't have changed much btw (12:0 for Russia), but for one thing I'm also acting as team captain, I could't call more players to join, and I just couldn't see what was going on... so the result is correct without doubt, but this was a setback in terms of team motivation unfortunately. Also counting that the first match was a double forfeit (in our favour in this case). Not a good start of the season for Team Italia I'm afraid.

Avatar of robert8867

I also didn't see such an issue before...!! Maybe changing the browser to test or logging off and logging in again ?

Avatar of JFSebastianKnight

The problem was reported in the "Chess.com beta" forum (by Dale who had the same problem)

https://www.chess.com/clubs/forum/view/missing-club-match-tab-in-live-chess 

This week things went a bit better.

One match link wasn't working at first.

Koloso (T. Spain) and I had to cancel the first match created and had to re-create a last minute match (links had to be changed accordingly in the club forums).

At this point, we were able to join the match. Same for all of our team members (I am assuming).

However, I couldn't actually SEE the list of registered players, and a few other players in the match couldn't either.

Before and during the match, the right side-tabs kept performing some peculiar shrinking/resizing process (*).

I have written about this in the Chess.com forum.