Today’s situation of clubs, their admins and leagues

Not only does it take endless scrolling, but the screen flashes from regular to faded continuously.

And below is a screenshot of the app messaging You get 5 to 7 words before the line disappears. How are you supposed to go back and edit what you wrote if you can't scroll up?

You got to wonder where they got these programmers and developers from? Did they even complete Junior college?

It seems like a no-brainer to me. How can you run a club if you can't use the messaging within the browser or the app in an effective way?

Here is a better example from the famous other chess site:

Just for test purposes, I've copied and pasted the text from the shown message to all club members (!) again in the text field, which enlarges from one line to ten, can be scrolled and edited easily.

My messages are shown with their date and attached to the right side of the screen. Incoming messages (brown background) are shown with their date and attached to the left side. Nothing spectacular or innovative, but extremely well working and easy to use.

Is this enough now, to see messaging (both for the bug in mobile browsers and dysfunctionality in Apps) being ticketed and finished soon?

The flickering scrolling messages on my iPhone is a horrible bug that has been going on for months.

This is one of the worst bugs in my mind that slows down my ability to do a good admin job. 
All of my messaging to my admin team has to be done through the app, but there is no functionality on the app to send photos of screenshots, so sending photos through the flickering scrolling website messaging is nearly impossible.

What I would like to see ticketed (from this forum):

Notifications:

• Send notifications for Multi Club Arena challenges to club admins
• Send notifications for upcoming Multi Club Arenas to club members
• Send notifications for new forums to App users
• Send notifications for new comments to announcements, forums and match comments to App users, if activated
• Fix delayed distribution of notifications
• Fix inprecise showings for first new comments and first unread messages 
• Create internal auto check system for notifications
• Give general priority to tickets about notifications

Club communication:

• Reduce risks for clubs admins being muted
• Create a real „Help Access″ (24/7) for muted club admins 
• Make sure, that content of Super Admins don't get hidden in their clubs
• Make sure, that content don't get hidden in competitions
• Design and develop a tool, which allows sending messages to defined groups of members (e.g. „online now″, rating from x to y, at least x games played for the club, already having played in matches with „defined text″ in match names, excluding [member name, member name ...] ….)

Multi Club Arenas:

• Fix: Live server restarts let disappear pending challenges
• „Eligible scorers″ aren't taken into account for offline shown results (which are generally unrelated to correct online results and tinkered from a spreadsheet)
• Create another (complete and finally reliable) presentation of club and individual results without downloads needed
• Create an access, which allow copying and pasting lists of participating clubs (complete or partially) from one Arena to one or several (!) others
• Create an Arena description, which allows Arena creators giving additional (and editable) information about the context of the Arena.

Vote chess games:

• Fix access to opening explorer
• Fix showing votes after having voted
• Introduce chat/messenger for short time controls
• Add a comfortable section for vote chess games in players' home pages

Players' home pages:

• Bring back customization
• Add some kind of „pre-registrations″: If new event appears, players should have an option like „remind me″ (e.g. 72 hours before the start of daily matches)

Club redesign: 

Will add a list based on comments in „Club redesign: Five questions to @jdcannon″

Divers:

• Daily matches: Fix „invisible pieces″ bug 
• Messaging (mobile browser): loading all previous messages (e.g. from @chesscom), creates "flickering", which may last hours
• Messaging (App): Enlarge text field, if needed. Add option to send pictures

I experience the same issue for messaging, I was thinking it was an issue with my browser, kind of relieved to see it's not just me. Kind of annoyed to, this is very bad and should have been fixed ages ago. I can only click on something like 100ms every 5s, which makes access to information such as received challenges or locked rosters through messages almost impossible.

And just for some sarcastic laughs but not funny, here's a screenshot I just took and check out the notifications.

I realize this is very minor in the scheme of things, but this is the first time I've seen scrambled lettering like that.

Pretty sure @jdcannon mentioned there is an upcoming project around messaging so anything regarding that will get handled during that work.

Haven't seen anything like that and looks most like a browser cache or loading issues.

🤔

Happens to me when the page fails to load completely.

.

That's just one more reason to ticket it right now ... as another example of valuable input: If more of our remarks about club problems would have been ticketed during the last years, there shouldn't have been any risk to see finally something like this disastrous club redesign.

As I said, my understanding is that it's a completely different project. It's very possible that it's already something ticketed and will be included in the decision processes around the redesign.

@Martin_Stahl: It's useful to ticket it now, because it's a different project.

Imagine, only hundred of our different inputs about club problems would have been already ticketed at the start of club redesign: It should have been impossible to develop the entire project without addressing the most important issues ... and finally moving club design away from the most active clubs and their needs and making it an unpleasant attack on the diversity of our clubs.

I am thinmking about the simplest way to resolve below:

Club communication:

• Reduce risks for clubs admins being muted
• Create a real „Help Access″ (24/7) for muted club admins
• Make sure, that content of Super Admins don't get hidden in their clubs
• Make sure, that content don't get hidden in competitions
• Design and develop a tool, which allows [admins] sending messages to defined groups of members (e.g. „online now″, rating from x to y, at least x games played for the club, already having played in matches with „defined text″ in match names, excluding [member name, member name ...] ….)

I think the simplest is to just develop the last features and that way there would be no need for extra support or weakening the spam filter.

• Design and develop a tool, which allows admins sending messages to defined groups of members (e.g. „online now″, rating from x to y, at least x games played for the club, already having played in matches with „defined text″ in match names, excluding [member name, member name ...] ….)

If members do not like to receive such communications from their amdins, they can simply quit the club.

That is on the roadmap. Though I would imagine there's going to be an added member setting to disable as well.

@VirtualKnightJoakim: NO, it's not enough to develop one day a communication tool.

First: Club members should not be able to report club admins for usual club activities, as they always have the option to leave the club ...

Second: Club admins have huge problems with Chess.com's filters for their very usual (!) club activities. They're really worth to get some kind of confirmation, that if they get muted for their club activities, this will

a) end for everyone in the same way and best very quickly and
b) that their content isn't hidden within their clubs and never within competitions.

There are still tons of very good reasons for club admins to send personal messages, which will remain, if one day Chess.com will manage to create an efficient club communication tool.

Weakening Chess.com's filters is something, I'm less afraid about: I've got muted for a first time in 2019 for typing the club name "El Rey Negro" in a few messages and the last time for having contracted "who are". Chess.com's filters are hyperactive and cause great damage.

I'll have to look later to see if there may be a ticket about it already. If not, the current status of that project will determine where it gets noted and ticketed. Part of the design process is coming up with the specific requirements and once those are defined, tickets are created to meet those specifications, at least as I understand it.

Projects also contain an overall category that tickets get assigned to, so if that doesn't exist yet, a new ticket would be able to be assigned to it.

Coming back on the failure to display messages, I finally understood why so few of my members were reading announcements lately, and all the trouble to make them join matches. I actually had feedback from some members telling they can't read their messages due to the bug we were talking about, so they don't see announcement nor match notifications unless they go to the team's homepage.

I keep the notification alerts on for club announcements, with a couple exceptions, do those will show up in the notification area. I tend to clear out the @chesscom messages as well to keep that relatively clutter free

That loading, on mobile web especially, can take time. Can't imagine how many messages there are if it takes minutes to scroll to the top though.

"I keep the notification alerts on for club announcements, with a couple exceptions, do those will show up in the notification area. I tend to clear out the @chesscom messages as well to keep that relatively clutter free"
- @Martin_Stahl

Maybe a simple solution (feature request) would be to have the most recent message at the top? And then only load the first 5-10, but allow people to see more by either scrolling down (triggering a load) or pagination?

Another work around: use the browser on your phone, not the app. I have no problem loading my chess.com notifications in a browser on my phone (and I am admin in several clubs and get many match notifications).