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Chess.com's Terms of Service can be found by following the "User Agreement" link at the bottom of the page, including this one; further guidelines can be found in this forum post.

If you see something particularly offensive and there's no Moderator in the Help & Support chat room, report it via https://support.chess.com/article/346-contact-us; a Support team member will contact you within 24 business hours.

If something is not urgent, you can report it via the other person's popup profile and clicking on "More" and then "Report" - these reports may not be actioned immediately, but are definitely accumulated and reviewed as more reports are received for a given member.

Both of these links can be found in the Help menu under "Report Abuse".

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