We are both blocked by Colby with no way to ask him.
The Chess.com Members with the Most Points

Yeah true. And for all we know he's reading this right now.
He's not in Germany, he's probably in the US.
So he's probably asleep right now.

Chess.com support takes 3 days to reply me. Meh -_-
Yeah, but 3 days will pass whether you contact support or not.
So might as well have it resolved in 3 days.

Yeah true. And for all we know he's reading this right now.
He's not in Germany, he's probably in the US.
So he's probably asleep right now.
He claims he's in NYC

It took a week to reply to me. Your lucky
Probably it was a situation like this (video below), and they were too busy enjoying muting you for 2 years for silly reasons.

Turns out I wasn't even muted for the Colby thing, they only found out about that a few hours ago when they closed the topic. I was just muted for using profanities in my own profile notes.

@Shaun messaged me sounding sympathetic, reading between the lines it basically said " I didn't want to have to do this but Colby is whining at me so I will have to disable your forum jerks club".

Probably not. They're pretty boring.
They're more than happy to punish minor offenders like you and let insidious fkers like him roam free.
I somehow missed this comment before. That's hilarious
Why do you think that?