A lot of the delay time getting my replacement bishop was due to India's snail mail being down. However unlike SC, CB refused to use DHL. I think CB showed poor customer service in this regard. Any replacements now from CB won't take 5 months. Probably a few weeks. All that said I'm pretty disappointed in the whole buying experience from both SC and CB though I do have 2 nice sets which is of course a pleasure. 
CHESSBAZAAR negative review
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Pawnerai wrote:
Geezus. I had to go back to the original thread to remember what the damage was it's been so long. Patience pays off. Are you adventurous enough to peel back the felts and gouge out the weights of both the old and new bishop to swap them? Haha. Just putting it out there.
If it was me I would not dare. It took 5 months just to get the first replacement piece.
I don’t know about him, but I just ordered the 3.75” Sinquefield Cup set from CB. We’ll see what happens.
GambitHawk wrote:
Brynmr wrote:
All that said I'm pretty disappointed in the whole buying experience from both SC and CB though I do have 2 nice sets which is of course a pleasure.
So... which set you going for next and from where?
Ha! I'm not a collector like some of you. I don't have the money or the space to put them even if I did. My intention was to get one set. Something very nice so I purchased the Sher-E-Punjab set. Then I saw the Danum padauk set and said wow, I gotta own that but decided on the ebony version instead. Then I thought I gotta own the padauk side of the Danum set to complete that set but since I don't have much money I'll sell the Punjab set to finance the padauk half set. So it all depends on selling the Punjab set whether or not I'll buy something from SC again. Mandeep knows what a pain in the butt I can be so maybe he'll be extra vigilant. 
GambitHawk wrote:
wids88 wrote:
I don’t know about him, but I just ordered the 3.75” Sinquefield Cup set from CB. We’ll see what happens.
Nice! Definitely keep me updated on that. Which year?
2014 Imperial collector series. Bud Rosewood/Boxwood.
@SteveYorkie 3 and half months to get a replacement king. That's awful! It's inexcusable. ChessBazaar's customer service is now official - it stinks. Let me repeat for emphasis. ChessBazaar's customer service stinks. Beware to all future buyers.
SteveYorkie wrote:
Update - after an email pointing out their disappointing service, they have said that they have a replacement king ready to send out.
They said that back in December, right? Just sayin'...
SteveYorkie wrote:
Update - after an email pointing out their disappointing service, they have said that they have a replacement king ready to send out.
CB did that with me as well. Ready to dispatch ready to dispatch... You want a: We shipped your package.
Great!
Was actually planning to buy a chess set as a gift from Chessbazaar. Do you guys think I should go through with it? I have other options but was leaning towards this one...
Based on comments throughout this forum, if I really liked a set from CB best, I would still go for it. So far - based mostly on the comments and a bit on personal experience - most sellers in India seem to get mixed reviews. The exceptions appear to be The Chess Empire and Chess by India. I have not seen many, if any, recent negative reviews of these two companies. I bought a clearance set from CB and have not noticed any problems and delivery was relatively quick. Recent comments about the company are mixed. Many sound more like aggravation - bad communication and long delays (like @Brynmr) - than a total failure to ultimately get what was ordered.