chessnut out of warranty service

Hi!

It seems like Chessnut generally doesn’t offer repairs of any kinds, as they detailed thoroughly on their own website.

For their pro boards I remember reading somewhere that they really don’t want you to “look inside“. It supposedly could damage the board.

You can have a loot at the details here: {https://www.chessnutech.com/pages/warranty-shipping?srsltid=AfmBOooneNS-bf3HTShKP2UQFs0HMh3HWuJo30fkM8olZFYzr4oI0o-F}

Therefore, even if it turns out to be a warranty case, they’d want you to have it replaced instead.

Hi, Chessnut explicitly states they don't offer repair services, their approach is "replace instead of repair". If a covered defect occurs during the warranty period, they may replace the board or offer a refund rather than repairing it. Please note that "we don't offer repair services" is not the same thing as "you can never replace the battery": it simply means Chessnut is not promising to service or repair out-of-warranty boards. Whether they would sell a battery, sell replacement parts, or offer a paid replacement program is a separate question, and there is no official statement confirming they do. So, if your Chessnut Pro develops a battery problem after the warranty expires, you should not assume that Chessnutech will replace the battery for you. You would need to contact Chessnutech directly and ask whether paid battery replacement, spare batteries, or replacement part are available for your specific model. Their policy does not clearly promise any of those services. Ciao

The Bryght Labs warranty page explicitly says "if an issue is determined not to be a manufacturing defect, we will notify the customer and advise whether repair services are available at cost". So there is evidence that Bryght Labs does contemplate paid repairs outside normal warranty coverage, at least in some circumstances. Another important piece of evidence is that Bryght Labs states the ChessUp2 battery is replaceable, that's not proprietary, and that a replacement battery is "easily sourced" after removing the rear case. This matters a lot, because if the battery is user-replaceable and non-proprietary, then a dead battery does not necessarily require factory service. However, I have not found an official statement guaranteeing that Bryght Labs will perform battery replacement on every out-of-warranty board. The warranty page stops at saying repair services MAY be available at cost. So your claim ("Bryght Labs offers out-of-warranty repairs including battery replacement") is plausible but it's not something I can confirm, based on the available documentation alone. Ciao

Kromok2 after a person pays a fair amount of money for a product they should be concerned that one year out of warranty that product absolutely will not be eligible for company repairs regardless of possible cost. This unfortunately seems to be how Chessnut operates so after purchasing a tournament size pro model if it stops functioning one year and a day after purchase the owner is to use the common vernacular screwed.

There is a huge difference between Chestnut saying no possible repairs after one year and one like Bryght Labs that says repairs are possible

Yes, but there is also a huge difference between "the company does not promise repairs" and "the product cannot be repaired". It's true that Bryght Labs appears more "repair-friendly", but saying someone is "screwed" (one year and one day after purchase) assumes facts that are not in evidence. The claim "after my warranty expires, the owner is definitely out of luck" has not actually been proven. Several possibilities remain open: Chessnut might still provide assistance on a case-by-case basis if it doesn't formally offer repair services, replacement parts might be available through unofficial channels, the board itself might never fail, or the failure might be minor and repairable by a local electronics technician. Your concerns are entirely reasonable but your comments are drifting into rhetoric. I'd rather say that Chessnut policy provides less reassurance about long-term repairs than Bryght Labs' policy. This is a defensible conclusion. Ciao

My experience suggests that the battery is much more powerful than strictly needed. I rarely have to charge mine and I use it frequently (almost daily).

I would be interested if people have in actuality had their board fail outside warranty. Electronics once burned in for a year with no problems rarely fail until many years later.

It would be a nice gesture on the part of the company if they made the boards available with no pieces. The pieces are already available separately and are very unlikely to fail. I know the majority of the cost is the board, but it would suck to have to buy another set of pieces just to replace a bad board.