Chessnut Support - Kickstarter Funded Evo Not Working

I was a supporter of the new Chessnut Evo in August and it finally started shipping. I received the Evo this week and it will not power on or charge, it is basically a dead unit. I have sent multiple emails to contact @ chessnutech dot com to try to return it or get a replacement, but they do not respond. I am curious to hear about how other Chessnut customers get the company to respond to support issues. Is there an alternate email that gets their attention?

Maybe on Facebook ?

https://www.facebook.com/groups/chessnutbackers/

I would suggest using contact@chessnutech.com. I've found them to be very responsive with this email address.

Thank you, I have been trying that email address. I had a typo in my initial post when I referenced the support email address ... which I just edited.

If that doesn't work, you could also post on the Chessnut Evo Launch Facebook page - the company has been very responsive there too:

www.facebook.com/groups/259272533115608

For the very few issues I have had since I got my Evo in October (first batch) support has been through their email. 
Between my Air and my Evo I may have had to contact them 5 times total, they sometimes take a few days to respond but they have always been helpful. 
They are a small company and they may take a week to get back to you. 

@jimsav444 , your problem has been solved ?
If so, it would be fair to write it here.

I am happy to report that the Chessnut Support Team was very helpful in resolving this issue. It took a few days to get an initial response, but after that we went through the troubleshooting / verification process and they issued a replacement Evo board.