Richard, there are very minor flaws (dings, dents) in the datum set if you look closely enough. This is the lack of perfection Sachs was referring to. There is a difference between that and merely checking for cracks. Checking for cracks and receiving a set with no cracks is perfectly achievable.
So, if/when the two pieces are replaced, are you happy with the purchase; would you purchase another set from Mandeep in the future (other than a possible matching padauk half set)? I did not mention buffing. I hope the buffing he did for you is standard. My main issue with Mandeep is that I feel he jerked me around a bit on the price. But if the set is as good as I thought you had indicated, I might order another, now being better armed to deal with price. I also would like to get a set from The Chess Empire, which, along with Staunton Castle, is supposed to be one of the better manufacturers in India.
And hopefully no creation of cracks after shipping and checking for them...
If a chess set can't survive a shipping without cracking then that's a pretty poor set.
I would argue that is more of a shipping and environmental issue. Of course, ultimately the chances of wood cracking is also based on the harvesting process.
It is ludicrous to assert that an ebony chess set can't survive a week's time in shipment to the buyer unless the quality of the wood is seriously inferior in which case it goes right back to the maker.