What really matters on this forum is good discussion of Chess Books & Equipment. Let's not lose sight of that.
I do not remember any negative posts about Official Staunton products or service that was specific.
Not one person has come on here describing a specific problem with a Chess product or the service Carl has given.
Stauntonmaster has made some broad and generalized statements saying that he has bought or seen product from Official Staunton that is of poor quality, but he noticeably has failed and continues to fail producing specific evidence of those problems. He has never posted any kind of picture on this forum as Stauntonmaster. When people have had problems with product they have always provided pictures of the product with the problem. This is evidence.
As I said, there have been no specific complaints regarding any product from Official Staunton or their service. I write this objectively as this is a fact.
Why are you editing all of your posts OFFICALSTAUNTON?
Luckily I have a screen-cap of your brazen unprofessionalism for all to witness. This is the man you are dealing with when you buy from Official Staunton. He is supposed to be a business owner but acts like a 12 year old troll from 4chan.