What surprised me most is the ignoring attitude of HoS towards me. I wrote them more than 10 e-mails, explained my problem in detail and provided necessary screenshots. In addition to all of these, I requested the package to be returned, if there is no solution with the Customs part. I’m not even talking about the long chain of e-mails with FedEx, which counts more than 50.
Instead of trying to understand my frustration, let alone providing me a solution about the issue, HoS chose to ignore all my e-mails and return requests. They seem to be playing three monkeys. They don’t even bother to write a reply, unfortunately.
For more than half a month, my package is waiting at FedEx office in Istanbul, FedEx claims the problem is with Customs (arguably, because I had no official notification), and HoS ignores all my explanations and return requests.
I previously read the forums and saw positive comments about the company. I thought they were reliable and caring about customer satisfaction. Great disappointment for me.
I hope you don’t have such frustrating experiences with your chess shopping. If there is a solution of the issue, I will immediately update the news. Thanks for reading.
Congrats on the Porat Jacobson. That is truly a cut above. I do enjoy woods/grains with some variety, for example some Drueke boards will have wonderful variety of coloration. But that’s mostly just personal taste and thank god that is different for us all. The craftsmanship is important to me though - a knight mounted badly on a base or poor carving of the mane or inconsistency in details between pieces - all unacceptable (the Zagreb design is one where there is a lot of poor workmanship at many of the vendors -
Anyway, I’ll look forward to seeing the Jacobson!