magictwanger wrote:
My take from all of this.....We all have enough sets to hold us over for a while.....No?
Hm..."enough sets". What is this sorcery of which you speak, Sir? 
Staunton Castle Unresponsive (Issue Resolved)
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Jan 11, 2021
0
#182
Brynmr wrote:
@tskeldon Well said. I wondered about that too, the quality dropping because of the lust for more money.
I suspect in most cases any drop in quality is not so much a 'lust for more money' but trying to crank out more pieces as quick as possible to satisfy demand.
According to one video I watched only 5-10 knights can be made in a day. One per day for the more intricate designs. If the quota per day is increased to meet demand quality is sure to suffer
magictwanger wrote:
My take from all of this.....We all have enough sets to hold us over for a while.....No?
I do until I see one I like.
Westsailor32 wrote:
Brynmr wrote:
@tskeldon Well said. I wondered about that too, the quality dropping because of the lust for more money.
I suspect in most cases any drop in quality is not so much a 'lust for more money' but trying to crank out more pieces as quick as possible to satisfy demand.
According to one video I watched only 5-10 knights can be made in a day. One per day for the more intricate designs. If the quota per day is increased to meet demand quality is sure to suffer
I agree too. It is not a lust for money but just trying to keep up with demand. I have mentioned on more than one occasion that I have been drowning at times keeping up with my clients demands. Picture someone who doesn't know how to swing falling into a pool. That's how it feels. Quality will suffer.
I contacted CB last night re: replacement bishop and they got back to me this morning. Their local mail is still screwed up but they replied real fast so what the heck's wrong with SC.
Ok let's change 'lust for money' (I was being glib) to 'making hay while the sun shines'. I have no problem with working hard to satisfy customer demand but what about the demand of customer's queries? Don't they deserve attention? Of course they do.
I just contacted Chess Empire. Let's see how that works out.
Wow, that was fast! Chess Empire replied to my query re: making a particular set also in ebony and padouk. They told me they are and that I could preorder. Don't know if I want to preorder but good news and a fast reply. Thank you, Rishi Sharma.
@Brynmr That's good news. The chess suppliers seem to be more responsive after the holidays. The only one left is SC. Hopefully he will respond soon.
[edit] Nevermind. I just read @wids88's post.
You know, I bought a nice set recently and there was something wrong with it. I e-mailed about it but no response. No big deal, I found their RMA section so filled that in. If things doesn't work out I'll take it up with my credit card company. In worst case scenario, I'll loose some money on returning shipping fee. I'll buy my stuff somewhere else in the future. It will not be the end of the world.
MCH818 wrote:
@Brynmr That's good news. The chess suppliers seem to be more responsive after the holidays. The only one left is SC. Hopefully he will respond soon.
[edit] Nevermind. I just read @wids88's post.
Yeah I'm scratching my head over that one. Dunno.
wids88 wrote:
Hey Brynmr, did you email Mayank? How did you contact CB ?
I emailed them: sales@chessbazaar.com I did however have an order # so I don't know if that helped or not. Good luck.
Mandeep finally responded after 13 days and he clearly didn't read any of my emails. Instead of canceling my order and refunding the payment he just apologized, complained about having hundreds of emails, and then said they would dispatch my order soon. He's lost a customer.
lotsoblots wrote:
Mandeep finally responded after 13 days and he clearly didn't read any of my emails. Instead of canceling my order and refunding the payment he just apologized, complained about having hundreds of emails, and then said they would dispatch my order soon. He's lost a customer.
Were you asking him to cancel your order and refund your money? (I haven't read all your comments in this thread)
Brynmr wrote:
lotsoblots wrote:
Mandeep finally responded after 13 days and he clearly didn't read any of my emails. Instead of canceling my order and refunding the payment he just apologized, complained about having hundreds of emails, and then said they would dispatch my order soon. He's lost a customer.
Were you asking him to cancel your order and refund your money? (I haven't read all your comments in this thread)
Yeah, within an hour of making the purchase I noticed a problem with the set and emailed+chatted a request to cancel the order and get a refund.
Jan 11, 2021
0
#199
Maybe you should give him a phone call ? I googled him online and his contact number is on a website -
https://mandeephandicrafts.tradeindia.com/company-profile.html
My take from all of this.....We all have enough sets to hold us over for a while.....No?