I ordered a board from them and never received it, despite getting an email saying it was delivered. I've emailed the ChessHouse about this three times but have received no reply. I tried writing a negative review with a 1-star rating on the ChessHouse website but it wouldn't post. Only when I wrote the same review with a 5-star rating did it post on the website.
what do you think abaut chess house
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I've always been very pleased with Chess House service, and products.
BigLew wrote:
I've always been very pleased with Chess House service, and products.
Good for you. Other's haven't been as lucky.
I had a problem with a travel set I purchased and due to the high demand of late it took a while for Chess House to address my issue. However Raphael Neff of Chess House made it right. I think this is a great company run by honorable people. I would buy again.
I had a similar experience as @Brynmr except I didn't have any issues that required Raphael to get involved. My set had an odor that eventually was tolerable. I knew about the smell before I ordered it. How bad can it be I asked. It was bad. I forgot how long it took to go away. I was pleased with the magnetic set after that.
Micahsmith wrote:
I ordered a board from them and never received it, despite getting an email saying it was delivered. I've emailed the ChessHouse about this three times but have received no reply. I tried writing a negative review with a 1-star rating on the ChessHouse website but it wouldn't post. Only when I wrote the same review with a 5-star rating did it post on the website.
Now I just got an email saying I should add a picture to my review! How the hell am I suppose to add a picture when I never received the product?
Micahsmith wrote:
Micahsmith wrote:
I ordered a board from them and never received it, despite getting an email saying it was delivered. I've emailed the ChessHouse about this three times but have received no reply. I tried writing a negative review with a 1-star rating on the ChessHouse website but it wouldn't post. Only when I wrote the same review with a 5-star rating did it post on the website.
Now I just got an email saying I should add a picture to my review! How the hell am I suppose to add a picture when I never received the product?
Why not post a picture of an empty chessboard, I think they'll get the message.
loubalch wrote:
Micahsmith wrote:
Micahsmith wrote:
I ordered a board from them and never received it, despite getting an email saying it was delivered. I've emailed the ChessHouse about this three times but have received no reply. I tried writing a negative review with a 1-star rating on the ChessHouse website but it wouldn't post. Only when I wrote the same review with a 5-star rating did it post on the website.
Now I just got an email saying I should add a picture to my review! How the hell am I suppose to add a picture when I never received the product?
Why not post a picture of an empty chessboard, I think they'll get the message.
I'd post an empty box. This doesn't bode well for the Chess House. Hope all is resolved soon. I may have to edit my favorable comment.
I'm happy with my (limited) experience with Chess House
I wanted a Flex Pad mousepad board with notation. Chess House was sold out but had the board available without notation so that is what I ordered. I received an email from Raphael informing me they just sold out of that board, had received new stock of the board with notation and would I like the same with notation. If so they could ship right away.
Now Chess House could have just let my order remain backordered for the few days it took to restock. Given it was over the holidays I would never have known the difference. Instead they went the extra step to keep me happy (not to mention it's what I wanted to begin with)
sound67 wrote:
I think we all have to take a deep breath here. This is not a "normal" time, and maybe we shouldn't expect normal service. Even my favorite supplier in Germany, Schach Niggemann, posted a general warning on their website, that "no one, not even manufacturers, were in any way prepared for the onslaught following the release of The Queen's Gambit."
1. There should be a notice of delays clearly visible on their website if that's the case. There isn't. Neither is there one on Staunton Castle's website and in fact they're telling customers they're online and ready to help. They aren't. No such notice with CB, CE or the Chess Store.
2. A priority should be given to customers who have already purchased and have issues such as the item never arrived. Certainly not in this case.
I think we all could deal with delays but these companies should be telling their customers what's happening.
sound67 wrote:
Brynmr hat geschrieben:
2. A priority should be given to customers who have already purchased
That's neither here nor there! Customers are customers, giving preference to someone just because they ordered before would just be WRONG.
So you would put profits over service. I would stay away from your store.
sound67 wrote:
No, I would put PROFESSIONAL SERVICE over arbitrariness and privilege. The preference you would favour is deeply wrong and simply UNPROFESSIONAL.
Wow, I can't believe you're saying this. It's like: We've got your money now so get to the back of the line. We're too busy collecting money from other customers. THAT would be money grubbing. It's not "arbitrariness" as you put it. It's looking after the people who have trusted you to delivery what you promised and THAT'S professional. You are 100% wrong.
sound67 wrote:
No, I would put PROFESSIONAL SERVICE over arbitrariness and privilege. The preference you would favour is deeply wrong and simply UNPROFESSIONAL. Orders have to be dealt with in the order they've come in, not because some moron thinks just because he/she had made a purchase before would think they'd be privileged. That's called professionalism. Evidently, you've never heard of it.
So now you're calling paying customers, morons. Wow. And what's moronic is you thinking people expecting good service is privilege. I sure hope these vendors don't have people like you working for them. Or maybe they do which would explain any bad service going down.
sound67 wrote:
if you insist on being THAT dumb, I can't argue with you. Evidently you don't run a company.
No, I don't but I know people who do and they would NEVER do business like you're suggesting. Complaints are handled right away. Why? Because they're not money grubbers - because they have respect for the customers who have already given them money and trusted them to deliver on their promise. What you're advocating is pure selfishness, greed and disrespect for customers.
sound67 wrote:
if you insist on being THAT dumb, I can't argue with you. Evidently you don't run a company. ANYONE who's entertaining the idea of being preferentially treated just because he's a returning customer has another thing coming. That's not how companies operate.
We're not discussing returning customers. We're discussing current customers with legitimate complaints. And it's not preferential or privilege. It's priorities. This is why a notice of delays posted on their website is important. That shows respect for new customers.
sound67 wrote:
Maybe your command of English is just lacking. There's no other explanation.
My English is fine but thanks for the ad hominem.
sound67 wrote:
YOU were discussing returning customers, remember? Quoting you: " A priority should be given to customers who have already purchased".
You're so clearly in the wrong here, why can't you just admit it?
LOL now it's getting comical. If a customer hasn't received his order, then he couldn't possibly be a returning customer by complaining that he hasn't received his order. A returning customer is one who has received his order (thank you very much) and decides to order something else. See how this works.
sound67 wrote:
And you still won't admit it. Can't help ya.
When in debate your opponent uses arguments like this, they've lost the debate.
sound67 wrote:
No, what's getting COMICAL is you not being able to admit you called for preferential treatment of returning customers, and how profoundly unprofessional it would be to do so. You're not even man enough to stand by your own statements.
LOL so now you're challenging my masculinity. Keep em coming, Sound. You're burying yourself with these ad hominem attacks.
I ordered some pieces from them and they came damaged (broke, scratches). No customer setvice response for 9 days. I eventually left a bad review, and guess what? They never let the review post. I tried couple of times. That should explain how they got a high rating. Do not go just by the rating when only good ratings are being allowed to post. Or look for independent ratings. That is the lesson I learnt.