Have you opened a ticket?
Though, the 2200 group appears to be right.
Chess.com official Thematic tournament...
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...started today, but only there is no theme, starting position is not the Alekhine's defence as it was supposed to be, but no moves at all have been made.
TD seems to be chesscom, a bot, and for some reason they do not accept messages (other than from friends), nor can i send it a trophy to let them know about the balls up they made...