erik, we are frustrated

For sure. That is not our policy.

Is this the thread where you got auto-muted Al?

https://www.chess.com/forum/view/chess-com-community/hi-guys-i-was-was-muted-for-not-saying-any-thing-bad-47063324

There are evidently 3 posts piled up and whited out at the end of the thread.

-The red banner pops up when you are quoting a post where something got past the filter. I have hit it a number of times and got auto-muted several times. I guess I expect to be able to quote a post without setting off the warning. the red banner is this: Your post seems to not fit our Community Guidelines. Repeated violations may result in your account being restricted. Thank you for helping Chess.com stay a fun and friendly place for all!

Many people are frustrated but what can chess.com do about it .

notmark, yes. 

since i have written about the mutes, red banners, and bots, i have seen quite a few assumptions about when they happen. without any explanation, it is wrong to make blanket statements that mutes happen after five or ten zapped posts. 

i don't think anyone really knows.

And the bots will never tell!

Certain the developers do. In Live chat, being warned a second time, too quickly after the first, will mute you. I believe the forums might be a little more lenient, though I don't know that for sure. From looking at some previous members admin notes, I think getting a 5th warning might do it as well and some very blatant things can garner an immediate mute.

Thank you. We will look into these things and get back to you. My apologies. 

getting back to the automation, a member 52yrral has been muted now for about a day and a half. there is a lot of assuming about the why, but even more about the 'how long'. 

no staff member has ever been able to describe the institution of the bots to act as hall monitor. can anyone on staff tell us the "levels" of muting? i think of this in this instance because i can't remember a single post from 52yrall where a muting would be a consideration. 

it appears there was a seven day mute put on 52yrral. 

the kicker is that he doesn't even know why he received it. 

erik, staff, these things need to be fixed. 

It was for user notes he tried to post on his own profile, detected and recorded by the automod filter and feeding into the abuse reports; reviewed by a member of the Support team who determined that it was worth a 7 day mute. Presumably he'd be able to contact the Support team and explain why he was posting such things; it's possible he was testing to see whether those particular words were ones that the auto-mod would reject.

  He gave himself a 7 day mute?......this virus is acting in strange ways. 

Self -inflicted! Will it ever end?

They Have microphones everywhere!

Welcome to chess.com 52yral

Well thank you Patrick!  Send me a PM if you want to know about the hidden cameras

I hail you for being man enough to give yourself a 7 day mute!

Well to be honest, they gave me an early parole, but I thank you nonetheless

Why haven't you given yourself a diamond membership?

Don't tell anyone it's hiding behind the rainbow