That wasn't the entire chat, but yeah I did say I wanted to talk to someone about an account being blocked and the email doesn't exist and then they say they'll reach out via email...
Well. If your account has been closed and the email account doesn't exist, I would guess there is not much they can do.
Were you a premium member? They need some way to verify your identity.
I have raised a concern related to my chess subscription, I got one response (queries) from support team, but when I replied to the queries, no response since 5 days
I have raised a concern related to my chess subscription, I got one response (queries) from support team, but when I replied to the queries, no response since 5 days
It's possible the staff member assisting you could be out of office.
Hey guys
There has been a mistake that took place , a -R1399.00 has been charged because of the free trial I took , however I tried to cancel it on day 3 and 6 but I had technical difficulties
I tried talking to the chat bot and it asked me that did the transaction take place any time past 30 days ? And I said no by mistake coz I meant to tell it that it took place 4 hours ago at that time now it ended the conversation and I cannot contact them again. What do I do?
Hey guys
There has been a mistake that took place , a -R1399.00 has been charged because of the free trial I took , however I tried to cancel it on day 3 and 6 but I had technical difficulties
I tried talking to the chat bot and it asked me that did the transaction take place any time past 30 days ? And I said no by mistake coz I meant to tell it that it took place 4 hours ago at that time now it ended the conversation and I cannot contact them again. What do I do?
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Just start a new chat if you need to.
Helllo
I recently send chess.com some go puzzles I made for you and for Nakayama who had said he knew how to play go which someone named B. Hines signed for according to the post office and I am hoping you got them as they are my way of thanking you and Nakayama for rekindling my love for the game I grew up with some 60 years ago.
So much for a long winded explanation.
Please let me know either by phone at 612-821-1060 or just drop me an email at johnganley@.
Thank you again for this site and introducing me back to chess.
GOD BLESS
Nowadays, you don't.
The support tool can be used to open a ticket with staff.
https://www.chess.com/article/view/chesscom-update-april-2026
Over 145,000 members had tickets with support in April.
That wasn't the entire chat, but yeah I did say I wanted to talk to someone about an account being blocked and the email doesn't exist and then they say they'll reach out via email...
The contact will be in the support chat too