How to get chess.com to respond to cheat reports?

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AnnaFaith2012

Way too many of my games look like this and I never get a response (on this account or my previous ones through the years).

https://www.chess.com/game/138801136776

This player is not 1797 rapid. He shows 0 understanding in the opening, made me pause and almost roll my eyes out of my head when he played an early h6 for no reason like a much low rated player, and then he blundered an entire piece for no reason soon after. This is a 1200 RAPID player, and I would say 800 blitz. Instead of resigning, he decides to level up (many such cases) and contort me into a position where I have to give up a piece.

The engine says I'm still winning but the eval would have continued to go down the longer we played, because I was no longer playing my opponent. 

I'm so tired of this. I knew as soon as he "kept playing" that this would happen. I was even on my guard against it. And down a piece, he was still outplaying me. It's a joke. And he's had an account since 2021.

I have games of more obvious cheats I could post but obviously this one stings the most. Someone who is not even close to my level who cheated to get out of a game he lost within a literal minute. And now my rating reflects a "loss".

I no longer see alerts in my inbox about refunded points ever. It used to be several a day. Now literally never. Everyone must have stopped cheating.

AnnaFaith2012

It's clear that Rapid is pointless honestly, I'm not bothering again

AnnaFaith2012

Here's the latest chess.com experience.

https://www.chess.com/game/138801974148

He's had account since 2014 of course.

You tell me.

This is my last game ever on this site.

AndrewSmith

https://www.chess.com/forum/view/general/how-to-contact-support-1

Please.report suspicious users and the relevant checks will be made

Please don't post on the forums

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