How to report someone?

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Sharenktbts

If I wish to report someone based on the behaviour they exhibit during/after the game, how would I go about doing that?

airlie1668

chess.com you need  to weed out the time wasters who let the clock run out when they're losing a game. The processes involved in reporting someone is not convenient.

haraprasadj

not just time wasters but also people who use offensive language after winning a game. there should be an easier interface to report such folks.

airlie1668

completely agree. chess.com are not taking this seriously enough, hence why a high % of players leave their subscriptions.

Diakonia

Just part of the reason why i cancelled my diamond membership.

ozzie_c_cobblepot

I agree that the reporting process should be MUCH easier.

ozzie_c_cobblepot

It should be as simple as clicking the like button on Facebook.

Diakonia

How much simpler can it get?  Click on Help and Support

ozzie_c_cobblepot

1. Click on 'Help and Support'
2. scan topics, realize nothing matches, do a search
3. WTF are you serious chess.com "take a screenshot or grab the text" ???
4. Click "contact us" and send all of this
5. Pick a topic, write my name, write my chess.com username, write my email address, write the message details.......

Simple?????

Chess.com, look. Make report abuse much easier. They know my username, they know my email, pretty sure they know my real name. It's a website, so they _should_ know what was said. Simple? I don't think so. It's like a stop-gap webpage written by a contractor and never updated. Apologies to whomever actually wrote it.

Martin_Stahl

The support page is a third-party hosted product from what I understand. So, they don't have all the information. 

 

That said,  the maybe the report bug feature in v3 will be used for that in the future.