How to report someone?

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RonaldJosephCote

       If resigning won't help, then I don't know what to tell you. Vacation could be abused, but then there may have been a death in the family.

Qxd6

I hope and wish that is not the case. You're making me sentimental. :-/

1_Bad_Dude

Question: What does it mean when the following contiinues to come up: "...game aborted by the server" soon as another player accepts my challenge to play. Is there a number or way of communicating with the powers that be to undo this so that I can play some matches?

RonaldJosephCote

            Did you watch the tutorial when picking your game type??

Qxd6

Okay, since I submitted the ticket and was told it will be taken care of in 24 hours, no response has been made yet. I think, since the user is a premium one, the staff won't take any action against him. This is really bad.

RonaldJosephCote

          No that's not true. All premium members would use money as an excuse to abuse all kinds of things. It will take a day or so, but that's a auto responce. Keep the ticket # handy, just in case.

Qxd6

Okay, will do. I will update this thread after a couple of days. It also crossed my mind that weekends can be an issue. Let's see.

RonaldJosephCote

             Your EXACTLY right, weekends, holiday, heavy traffic patterns on the forums, mods on vacation or sick leave, IT problems, even California having bad weather. But don't get discouraged, they usually answer 9 out of 10 tickets within 24 hrs. Its a tournament issue, so they'll look at it.

RonaldJosephCote

              That's the main reason I don't enter a tournament with vacation ability. Its "no vacation" tournaments for me.

Qxd6

Okay, so I got a reply. Here it is:


abhisek_dutta,

Thanks for writing in. I do apologize for the delay, but it does appear that the user hasn't accessed the site since February 1st. I don't know why exactly he hasn't been able to access the site, but because he isn't using his vacation to stall one game (or all of his games for that matter), this isn't actually vacation abuse.


I am confused. Surprised

RonaldJosephCote

           Actually you shouldn't be because, they can confirm that he is not taking vacation time, and leaving you in limbo. But WHY, he hasn't played in 6 weeks, I don't know.

Qxd6

It's his issues, none of my business. If everyone resigns, technically he wins all the games and he wil be the one to advance. What about the top guy who played so well?

This is BS.

RonaldJosephCote

         DON'T RESIGN;  Tell the other players, in a private message, to send in tickets, and you want to know what chess.com can do about it. 

Qxd6

Okay, sent a message to the group's topper. Let's see what happens. Will keep this thread updated.

RonaldJosephCote

            Good; Its one thing to abuse 1 opponent, but not 5 or 10.