You took too much time. There are two main parts time taken and the correct moves. If you take significantly longer than the average solve time and get all the moves correct, you get at least one point.
https://support.chess.com/customer/en/portal/articles/1444811-how-does-the-time-and-ratings-work-
Hi all!
Honestly I don't understand why do I get +1 point when I solve a tactics puzzle here correctly and yet when I'm wrong I get -9 !! Could you please explain on what basis does this happen?