hi - Chess Forums - Chess.com

GabyNguyen

Dec 21, 2023

0

#1

Hi

Boone2023

Dec 21, 2023

0

#2

GabyNguyen wrote:

Alright, I've been muted before, but many of the reasons weren't my fault. I'm not going into that right now.

Apparently, I've been 'trash talking' during games. I turn off the setting to chat in live games! Why would I be doing that? Even after games, I send a good game trophy/award or say GG in messages. I don't understand how the system found this, or if there is some person who wants me to get banned from cc.

Chesscom said this:

We have received reports of verbal harassment or abuse from several of your recent opponents.

Footnote: Not being on topic here, but a couple months ago I also received a sandbagging strike. I tried contacting support but they didn't remove the strike.

What happens now?

Gaby

It sounds like you might be a repeat offender... on the watch list... or maybe you do not understand what it means to offend others. By your own admission, you said that you've been "trash talking". I think stopping that practice on all counts would be a step in the right direction.

Bullet_Chess

Dec 21, 2023

0

#3

someone maybe reported u for fun

Boone2023

Dec 21, 2023

0

#4

GabyNguyen wrote:

I'm quite uncertain about this. Especially after the sandbagging incident, I'm not sure it's worth my time writing it out if they don't respond. I feel like I'm in a situation where I have no way out.

@GabyNguyen Try this link:

General Support Request Form

Select "Account Closed or Restricted" and then answer the questions and follow the prompts. It may take a day or two to get a response, so be patient.

Boone2023

Dec 21, 2023

0

#5

GabyNguyen wrote:

Boone2023 wrote:

GabyNguyen wrote:

I'm quite uncertain about this. Especially after the sandbagging incident, I'm not sure it's worth my time writing it out if they don't respond. I feel like I'm in a situation where I have no way out.

@GabyNguyen Try this link:

General Support Request Form

Select "Account Closed or Restricted" and then answer the questions and follow the prompts. It may take a day or two to get a response, so be patient.

I can't even answer the first question. I used the same link for the sandbagging issue.

@GabyNguyen I'm not sure why you are unable to answer the question. Have you tried to select one of the other options? I think the challenge is to get you to a point in the Q&A process where you can type-in what is happening, or possibly enter into a true email exchange.

And on that note, try to email Chess.com support at this address <support@chess.com>.

Good luck!

Optimissed

Dec 21, 2023

0

#6

GabyNguyen wrote:

Alright, I've been muted before, but many of the reasons weren't my fault. I'm not going into that right now.

Apparently, I've been 'trash talking' during games. I turn off the setting to chat in live games! Why would I be doing that? Even after games, I send a good game trophy/award or say GG in messages. I don't understand how the system found this, or if there is some person who wants me to get banned from cc.

Chesscom said this:

We have received reports of verbal harassment or abuse from several of your recent opponents.

Footnote: Not being on topic here, but a couple months ago I also received a sandbagging strike. I tried contacting support but they didn't remove the strike.

What happens now?

Gaby

Edit:

Here is a screenshot of my privacy settings for proof that I don't use chat in daily and live games:

Contact staff to check. I got one two months ago and so I complained to a customer services manager about it when I was talking to him about something else. He told me that he investigated it and it seemed there was a fault. There was no reason I should have got such a message, so he apologised.

654Psyfox

Dec 21, 2023

0

#7

These days, calling someone the wrong pronoun is verbal abuse.

Ignore it.

LastGunslinger1

Dec 21, 2023

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#8

654Psyfox wrote:

These days, calling someone the wrong pronoun is verbal abuse.

Ignore it.

based

LastGunslinger1

Dec 21, 2023

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#9

scg2024 wrote:

654Psyfox wrote:

These days, calling someone the wrong pronoun is verbal abuse.

Ignore it.

10 year Olds be identifying as skibidi toilet.

fr, SO ANNOYING

TheArkKnight23

Dec 21, 2023

0

#10

That's so sad Gabby, I'm sorry

Optimissed

Dec 21, 2023

0

#11

Optimissed wrote:

GabyNguyen wrote:

Alright, I've been muted before, but many of the reasons weren't my fault. I'm not going into that right now.

Apparently, I've been 'trash talking' during games. I turn off the setting to chat in live games! Why would I be doing that? Even after games, I send a good game trophy/award or say GG in messages. I don't understand how the system found this, or if there is some person who wants me to get banned from cc.

Chesscom said this:

We have received reports of verbal harassment or abuse from several of your recent opponents.

Footnote: Not being on topic here, but a couple months ago I also received a sandbagging strike. I tried contacting support but they didn't remove the strike.

What happens now?

Gaby

Edit:

Here is a screenshot of my privacy settings for proof that I don't use chat in daily and live games:

Contact staff to check. I got one two months ago and so I complained to a customer services manager about it when I was talking to him about something else. He told me that he investigated it and it seemed there was a fault. There was no reason I should have got such a message, so he apologised.

People should read the posts and focus.

KeSetoKaiba

Dec 21, 2023

0

#12

"Verbal Abuse" is not limited to in-game chat. It also includes the forums. Maybe you said something inappropriate for the forums such as swearing? In any case, here is the tos. Member conduct is about halfway down: https://www.chess.com/legal/user-agreement

horse_ponies_11

Dec 21, 2023

0

#13

654Psyfox wrote:

These days, calling someone the wrong pronoun is verbal abuse.

Ignore it.

I agree Ignore it completely but if you keep getting messages from chess.com then ask them what proof did the people who reported you give

Optimissed

Dec 21, 2023

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#14

it

LastGunslinger1

Dec 21, 2023

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#15

GabyNguyen wrote:

World_PK wrote:

654Psyfox wrote:

These days, calling someone the wrong pronoun is verbal abuse.

Ignore it.

what is a pronon

he, she, them, they

dont forget mentally ill

LastGunslinger1

Dec 21, 2023

0

#16

lol

Optimissed

Dec 21, 2023

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#17

bruh is also a pronoun.

i.e. bruh did this, bruh said that, bruh took their tablets.

GabyNguyen

Dec 21, 2023

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#18

Optimissed wrote:

bruh is also a pronoun.

i.e. bruh did this, bruh said that, bruh took their tablets.

Lol

EndgameEnthusiast2357

Dec 21, 2023

0

#19

Sanbagging detection system is absurd and absolutely inaccurate. I once missed a forced mate in 5 in an opening I knew very well, and couldn't win a rook endgame up 4 pawns in a couple blitz games. It was on my mind for days after. If the site accused me of deliberately drawing/losing that would only be adding insult to ego injury.

Optimissed

Dec 21, 2023

0

#20

It has to be obviously deliberate. I keep losing 450 points off blitz and regaining it. It's normal for me.