What can we do when an account is wrongly detected as cheating but it didn't even do that?


Thanks! I've heard about this one before but couldn't find the link... so if you have it please send me T-T

i had my previous account falsely banned for cheating. i went to chesscom support, they said i broke their fair play policy even though i never cheated.

Your friend (not you) can make an appeal.
He would have received an email after the account was closed, explaining his options. Have him look for the email. The email would be sent to the address he gave to chess.com when he signed up.
This is all explained on the Support Help pages-https://chess.com/support
The actual relevant page is:
https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com
You can't make the appeal for him.
I also found this on the Contact Support links on the Support pages.

Can you speak vietnamese
Tài khoản của bạn tôi vừa bị khóa vì gian lận...
Nhưng như bạn đã thấy trong tiêu đề bài viết, bạn tôi không hề gian lận theo bất kỳ cách nào. Anh ấy là một người chơi cờ tài năng với 17 năm kinh nghiệm và đã sở hữu tài khoản đó được 3 năm. Hơn nữa, đó là tài khoản duy nhất của anh ấy nên anh ấy rất yêu thích nó và giữ nó như một báu vật.
Tôi đang kêu cứu vì tất cả công sức tôi bỏ ra để tìm kiếm trên mạng đều vô ích, thực sự không có gì hữu ích trên tất cả các trang web...
Nếu bạn biết về chủ đề này hoặc đã từng trải qua (dù chỉ một chút), xin hãy giúp tôi bằng bất kỳ cách nào. Tôi đã rất mệt mỏi và thất vọng kể từ khi tài khoản của anh ấy bị khóa. Một chút hy vọng sẽ thực sự làm cuộc sống của tôi tươi sáng hơn, cảm ơn tất cả sự giúp đỡ của bạn!!!
Tôi rất cảm kích điều đó 😘😢

Your friend (not you) can make an appeal.
He would have received an email after the account was closed, explaining his options. Have him look for the email. The email would be sent to the address he gave to chess.com when he signed up.
This is all explained on the Support Help pages-https://chess.com/support
The actual relevant page is:
https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com
You can't make the appeal for him.
I also found this on the Contact Support links on the Support pages.
Lots of thanks T-T
I am about to try that, reply soon!!
My friend's account just got closed because of cheating...
But as you've seen in the name of the post, my friend didn't cheat in any ways possible. He is a talented with a 17 years of experience in chess and had owned that account for 3 years. Furthermore, that's his only account so he really loves it and keeps it as a treasure.
I am calling for help because all of my effort that I've put in searching online was wasted, there is literally nothing being helpful on all sites...
If you know about this topic or have experienced it (even just a little bit), please help me in any way. I've been dead-tired and fully disappointed since his account was closed. A bit of hope will truly make my life brighter, thanks for all of your help!!!
I appreciate that so much 😘😢