Why are chess.com servers so abysmal?
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It for crappy availability and stability I won’t pay. If I was a paying member taking timeout losses because of server issues I’d be screaming for a refund.
Jan 21, 2023
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#3
That's called consumer sovereignty and you have a right to exercise it.
Jan 21, 2023
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#4
@boardmonkey i renewed two memberships some days ago for me and my girlfriend +200 bucks for a year. I was really thinking about it but server issues got better. there's too much traffic which brings them more money but they only apologize never offer something that hurts them really like a free week or two for every member
Jan 21, 2023
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#5
Good point about companies not offering refunds. I just got the gold membership. I want to help them out by giving them some money. But I'm glad I'm not paying more. I'm sorry about how it's affecting you and your girlfriend's accounts. It's such a nice thing to share with someone. Hope it works out for you soon.
Jan 21, 2023
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#6
@boardmonkey
it's only chess in the end. it makes me more angry that they make more money bc of the traffic which is the reason for the server issues and only offer a very cheap apology.
Jan 22, 2023
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#8
Daft21 wrote:
502 it happens a lot. But why? Are they too greedy to invest in decent servers? Especially if you are a paying member it feels unfair when they dont add queues for starting a game and accept bazillions of new subscriptions when the server obviously cant handle it.
What's also funny is that i've never seen a by chess.com supported streamer kicked out of a game because of server issues
In my opinion chess.com as a big company has only one major service to provide and that is that the server runs. they horribly fail at their one job
The site is actively working on optimizations and capacity increases to alleviate issues. However, it isn't as simple as adding capacity. There are changes that need to be made to code and databases to take advantage of new servers.
They are working on that and it's my understanding it's the priority.
502 it happens a lot. But why? Are they too greedy to invest in decent servers? Especially if you are a paying member it feels unfair when they dont add queues for starting a game and accept bazillions of new subscriptions when the server obviously cant handle it.
What's also funny is that i've never seen a by chess.com supported streamer kicked out of a game because of server issues
In my opinion chess.com as a big company has only one major service to provide and that is that the server runs. they horribly fail at their one job