While they are disconnected, their clock runs normally, it doesn't stop. So if they are having trouble with disconnection, it is not to their advantage.
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I've been playing here a little less than three months, I'm not very good but am enjoying it. Maybe I'm naive about how long it takes to get reconnected during a game but the time allowed seems pretty generous. It seems most of the disconnects occur when my opponent is not in a good position, happens once in a while, After giving it some thought and with their clock running a disconnect occurs. More often than not when they return they've figured it out with no additional time elapsed.