This person didn't move for 20 (!) minutes and lost on time. If you don't like this avoid him!!
1. No shaming and naming
2. You dont know the circumstances
I like to take my time, too
There should be a 10 minutes per move rule, as it was in Yahoo, when it had chess.
What if you want to play a game 60? You lose if you dont move in 10 minutes?
This person didn't move for 20 (!) minutes and lost on time. If you don't like this avoid him!!