Abuse in chat

I played in a 3m + 0 tournament yesterday, 28th February, on the site. One of the players kept up a constant stream of abuse ("hahahahahahah - what a noob" - etc) obviously designed to distract. I checkmated him, so it didn't work on me but I want to make two points:

1) I do not see why I have to put up with that sort of stuff. Chess.com state we should disable chat in such circumstances but chess is a social game, and I like to at least say "gg" at the end, if it was enjoyable. Why should I cut off contact with people just to avoid the odd player like this one?

2) The tactic is designed to put people off, and distract. Quite a few of his wins in the tournament were on time - I have no doubt that he uses this tactic a lot, and I am sure it works to his advantage.

Why will Chess.com not ban such players? 

That was a very good point. Although others could put it out as a mere tactic, that is to destruct the opponent but why should he not rather resort to some other tactics.

Because you have no proof. It's your word against his.

I agree. Chess.com needs to change! I would like them to do a complete over haul of the whold damn chat. To be forced to put up with trolls is unacceptable i say!

See if you can make his blood pressure spike by being pleasant. Kill them with kindness.

I don't respond to this stuff, it wastes my time.

When it happens to me I copy it into windows.  Then, if challenged I will be able to shove it in their arrogant face.

dude, why go throgh so much trubble just to troll them like that? kinda seems like a waste of time

Another time killing tactic I've seen is when an opponent in a losing position relentlessly requests a draw trying to eat up my time and win on time alone.

Screen shots work better, as does reporting it to Support via https://support.chess.com/customer/portal/emails/new; Chess.com will take action, but reporting from the community is very helpful in that regard.