android app glitch

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Avatar of rodney54

i am unable to move pieces in the Android app

Avatar of Martin_Stahl

Have you tried a force close of the app and try it again?

Avatar of rodney54

yes I have.

i restarted my phone, to reboot the app. 

but the problem persists. 

and now I am getting messages saying I am delaying moves, and taking too much time to move, and that I have failed to follow the site policies. 

Also, there were three games I tried to move, on my first move, and was unable to move the pieces, and then i was penalized several points for losing the game

Avatar of Martin_Stahl

You might also try an uninstall, then install the app again.

If that doesn't work, open a ticket: https://support.chess.com/customer/portal/emails/new

Avatar of Guest3552699036
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