Can someone tell me why I lost this game?

https://www.chess.com/game/live/26017164349

I had the opponent's queen, and opponent's king was wide open I had the initiative, my next move was probably a triple fork and picking up at least another piece.  I'm not saying I had the game won - but the odds were decidedly in my favor.  And then the game froze, I reloaded and White won.  There was ample time on the clock.  I was not even in check, let alone mate.  I lost 12 points on a game I almost certainly would have won - that's probably a 15pt swing in the ratings - which is annoying.  

WTF happened?  

None perceived on my end.  I have a high speed pretty secure connection.  Very annoying.  

Strange. Let’s wait for a moderator.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Seems there was lag or a disconnect, hopefully it won't happen again if you need to clear your browser etc. 

Thanks 

Thanks - but I really don't understand how this happened:  

Chess.com keeps stats on wins and losses on Resignation, Checkmate and Time and draws by Agreement, Repetition and Stalemate.  This "loss" doesn't fall into any of those categories AFAICT.  How/why does it get scored it a loss???  It wasn't even that much time that had passed since my move.   And even if I had been locked out, shouldn't the clock run until I'm out of time?  

I guess the analysis shows I lost the game because the game was abandoned.  

That definitely didn't happen.  So, I guess that's two things that counted against me for no reason whatsoever - I lost the points and got marked for abandoning a game that I didn't. . .

Seems like that's the wrong solution for whatever the issue was.