If you reported an account and it's not closed then either
- They haven't seen the report yet
- There is insufficient evidence of cheating
- There's no evidence of cheating
https://support.chess.com/en/articles/8562517-how-do-i-report-someone
https://support.chess.com/en/articles/8708970-how-is-accuracy-in-analysis-determined
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-may-2024?#FairPlay
The site closed 56,000+ accounts in April for fair play violations and has a full team of staff working on reports along with some automated systems for detection.
https://www.chess.com/article/view/fair-play
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you would like to discuss join the following club. https://www.chess.com/club/cheating-forum
I recently played against a player who cheated against me every single move and he did the same to several other players. I reported him multiple times and told all of the players that he cheated against to do the same, but I've just checked his profile, and he's still active and playing. Is there anyone I can contact about this issue?