Chess.com *did not steal* my money

Why is it these days that whenever someone has a glitch with payments the first course of action is to write a pathetic post in a forum claiming that they have had money stolen or their dog has been kidnapped by the evil web company.

This is the modern day equivalent to a 5 year old stamping their feet.

Speak to the accounts/payment department. They will sort it out. It is what they do. The clue is in the name.

Ok, what happened makes sense now.  I had an old id which I haven't used in a few years.  Like Martin said, it's a manual process.  So they had attached the membership to that.

It took 5 days to resolve.  I don't think my concern was unwarranted.  It was my fault it took that long though (which I did not know at the time). 

Thanks Matt, it's fixed.

Thanks for updating the title of the forum  

jdcannon is a brilliant mod.

one of these days he will be almost as big an icon as ilikeflags.

I echo the sentiment.  I hope the OP has learned their lesson. Engage brain before opening mouth

Perhaps you should do the same?  If it happened again, I would open another thread on it, because it's a pretty serious issue.  

Be nice.

I don't know what lesson the OP was supposed to have learned. 

I certainly do prefer people to contact support directly when they have an issue, but it's fine to post in the forums. It's just not typically as effective. 

Additionally, I don't like being accused of stealing money. That makes it seem like Chess.com is intentionally ripping people off which we would never do under any circumstances. Regardless, I get what the OP here was frustrated and see from his point of view it appears that something malicious was happening. 

In short, I am happy to help however it's needed. 

That was very rude of me, and sorry about that.  I honestly didn't know what was going on though. 

You're fine. I am glad we got it sorted. That is all that matters. 

another bad day, try not to be too bad on lago guys.