Chess.com *did not steal* my money

Sort:
CatPetter
forked_again wrote:

Drop the drama and work on it until it is resolved.  I have no doubt that if you truly paid, chess.com will treat you fairly and you will get your platinum membership.  

It took 5 days to resolve.  I don't think my concern was unwarranted.  It was my fault it took that long though (which I did not know at the time). 

CatPetter
Patzer24 wrote:

@CatPetter 

Hello, this is Matt with Chess.com Billing and Membership Support. I have now sent you a personal message by email to work with you on this matter. I look forward to resolving this with you very soon!

Thanks Matt, it's fixed.

jdcannon

Thanks for updating the title of the forum  

Basment-Kitteh

jdcannon is a brilliant mod.

one of these days he will be almost as big an icon as ilikeflags.

Lagomorph
jdcannon wrote:

Thanks for updating the title of the forum  

I echo the sentiment.  I hope the OP has learned their lesson. Engage brain before opening mouth

CatPetter
Lagomorph wrote:
jdcannon wrote:

Thanks for updating the title of the forum  

I echo the sentiment.  I hope the OP has learned their lesson. Engage brain before opening mouth

Perhaps you should do the same?  If it happened again, I would open another thread on it, because it's a pretty serious issue.  

hikarunaku
Lagomorph wrote:
jdcannon wrote:

Thanks for updating the title of the forum  

I echo the sentiment.  I hope the OP has learned their lesson. Engage brain before opening mouth

Be nice.

jdcannon

I don't know what lesson the OP was supposed to have learned. 

 

I certainly do prefer people to contact support directly when they have an issue, but it's fine to post in the forums. It's just not typically as effective. 

 

Additionally, I don't like being accused of stealing money. That makes it seem like Chess.com is intentionally ripping people off which we would never do under any circumstances. Regardless, I get what the OP here was frustrated and see from his point of view it appears that something malicious was happening. 

 

In short, I am happy to help however it's needed. 

CatPetter
jdcannon wrote:

I don't know what lesson the OP was supposed to have learned. 

 

I certainly do prefer people to contact support directly when they have an issue, but it's fine to post in the forums. It's just not typically as effective. 

 

Additionally, I don't like being accused of stealing money. That makes it seem like Chess.com is intentionally ripping people off which we would never do under any circumstances. Regardless, I get what the OP here was frustrated and see from his point of view it appears that something malicious was happening. 

 

In short, I am happy to help however it's needed. 

That was very rude of me, and sorry about that.  I honestly didn't know what was going on though. 

jdcannon

You're fine. I am glad we got it sorted. That is all that matters. 

Basment-Kitteh
Lagomorph wrote:
jdcannon wrote:

Thanks for updating the title of the forum  

I echo the sentiment.  I hope the OP has learned their lesson. Engage brain before opening mouth

another bad day, try not to be too bad on lago guys.