@CatPetter
Hello, this is Matt with Chess.com Billing and Membership Support. I have now sent you a personal message by email to work with you on this matter. I look forward to resolving this with you very soon!
Thanks Matt, it's fixed.
@CatPetter
Hello, this is Matt with Chess.com Billing and Membership Support. I have now sent you a personal message by email to work with you on this matter. I look forward to resolving this with you very soon!
Thanks Matt, it's fixed.
Thanks for updating the title of the forum
I echo the sentiment. I hope the OP has learned their lesson. Engage brain before opening mouth
Thanks for updating the title of the forum
I echo the sentiment. I hope the OP has learned their lesson. Engage brain before opening mouth
Perhaps you should do the same? If it happened again, I would open another thread on it, because it's a pretty serious issue.
Thanks for updating the title of the forum
I echo the sentiment. I hope the OP has learned their lesson. Engage brain before opening mouth
Be nice.
I don't know what lesson the OP was supposed to have learned.
I certainly do prefer people to contact support directly when they have an issue, but it's fine to post in the forums. It's just not typically as effective.
Additionally, I don't like being accused of stealing money. That makes it seem like Chess.com is intentionally ripping people off which we would never do under any circumstances. Regardless, I get what the OP here was frustrated and see from his point of view it appears that something malicious was happening.
In short, I am happy to help however it's needed.
I don't know what lesson the OP was supposed to have learned.
I certainly do prefer people to contact support directly when they have an issue, but it's fine to post in the forums. It's just not typically as effective.
Additionally, I don't like being accused of stealing money. That makes it seem like Chess.com is intentionally ripping people off which we would never do under any circumstances. Regardless, I get what the OP here was frustrated and see from his point of view it appears that something malicious was happening.
In short, I am happy to help however it's needed.
That was very rude of me, and sorry about that. I honestly didn't know what was going on though.
Drop the drama and work on it until it is resolved. I have no doubt that if you truly paid, chess.com will treat you fairly and you will get your platinum membership.
It took 5 days to resolve. I don't think my concern was unwarranted. It was my fault it took that long though (which I did not know at the time).