I think they made it because of players who close the application in middle of the match, but its irritating tho
Chess.com's live chess mechanisms are irkesome....
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vinyu1 wrote:
I think they made it because of players who close the application in middle of the match, but its irritating tho
I know it is.....and it proved to be quite costly for our team too!
These are problems here
In lichess there are no such glitch
And even if you are disconnected it show your opponent that he can claim win or draw as he want.
VIDYUTGANESH wrote:
I am the founder of a team competing against other OTB teams having an online presence....We play in a big live league here on chess.com, where we were playing our final group stage match, and we would be finishing second in our group, and we would have potentially gone ahead and qualified for the semis, if some other results were to go in our way. So, I was playing my game, and stopped in between to watch the game of my teammates, this is quite important, as it tells me whether I am in a must-win situation in case I see the other boards faring poorly. Now, I checked out the other games, and headed to my own game which I was comfortably winning....I intended to close the 'watch' option by clicking the 'x' mark over it, so that my board would show up again, but accidentally also 'x' clicked the tournament page.....now this is fairly understandable, however shockingly, the server auto resigned my game for shutting the tournament page....this not only threw away my win, but also didn't let me focus in game 2, where I blundered and lost. And the worst thing is, the contact page now won't let me directly contact support for some reason, and the last time I contacted support, they didn't respond to me....terrible...
Note- This image is just for reference which I made, it is not the actual image my incident....
Lets contact Chess.com support again.
VIDYUTGANESH wrote:
vinyu1 wrote:
I think they made it because of players who close the application in middle of the match, but its irritating tho
I know it is.....and it proved to be quite costly for our team too!
I guess its a rare occasion ? 
Mar 31, 2024
0
#7
VIDYUTGANESH wrote:
I am the founder of a team competing against other OTB teams having an online presence....We play in a big live league here on chess.com, where we were playing our final group stage match, and we would be finishing second in our group, and we would have potentially gone ahead and qualified for the semis, if some other results were to go in our way. So, I was playing my game, and stopped in between to watch the game of my teammates, this is quite important, as it tells me whether I am in a must-win situation in case I see the other boards faring poorly. Now, I checked out the other games, and headed to my own game which I was comfortably winning....I intended to close the 'watch' option by clicking the 'x' mark over it, so that my board would show up again, but accidentally also 'x' clicked the tournament page.....now this is fairly understandable, however shockingly, the server auto resigned my game for shutting the tournament page....this not only threw away my win, but also didn't let me focus in game 2, where I blundered and lost. And the worst thing is, the contact page now won't let me directly contact support for some reason, and the last time I contacted support, they didn't respond to me....terrible...
Note- This image is just for reference which I made, it is not the actual image my incident....
if ur using a pc u can just watch the game of ur teammates in a another browser tab and play ur game in another tab
AtharvaCool1 wrote:
VIDYUTGANESH wrote:
I am the founder of a team competing against other OTB teams having an online presence....We play in a big live league here on chess.com, where we were playing our final group stage match, and we would be finishing second in our group, and we would have potentially gone ahead and qualified for the semis, if some other results were to go in our way. So, I was playing my game, and stopped in between to watch the game of my teammates, this is quite important, as it tells me whether I am in a must-win situation in case I see the other boards faring poorly. Now, I checked out the other games, and headed to my own game which I was comfortably winning....I intended to close the 'watch' option by clicking the 'x' mark over it, so that my board would show up again, but accidentally also 'x' clicked the tournament page.....now this is fairly understandable, however shockingly, the server auto resigned my game for shutting the tournament page....this not only threw away my win, but also didn't let me focus in game 2, where I blundered and lost. And the worst thing is, the contact page now won't let me directly contact support for some reason, and the last time I contacted support, they didn't respond to me....terrible...
Note- This image is just for reference which I made, it is not the actual image my incident....
if ur using a pc u can just watch the game of ur teammates in a another browser tab and play ur game in another tab
it sometimes doesnt let you do that, it would end the game in your tab saying it is opened in another device/browser or something of that sort
Atharv8849 wrote:
VIDYUTGANESH wrote:
I am the founder of a team competing against other OTB teams having an online presence....We play in a big live league here on chess.com, where we were playing our final group stage match, and we would be finishing second in our group, and we would have potentially gone ahead and qualified for the semis, if some other results were to go in our way. So, I was playing my game, and stopped in between to watch the game of my teammates, this is quite important, as it tells me whether I am in a must-win situation in case I see the other boards faring poorly. Now, I checked out the other games, and headed to my own game which I was comfortably winning....I intended to close the 'watch' option by clicking the 'x' mark over it, so that my board would show up again, but accidentally also 'x' clicked the tournament page.....now this is fairly understandable, however shockingly, the server auto resigned my game for shutting the tournament page....this not only threw away my win, but also didn't let me focus in game 2, where I blundered and lost. And the worst thing is, the contact page now won't let me directly contact support for some reason, and the last time I contacted support, they didn't respond to me....terrible...
Note- This image is just for reference which I made, it is not the actual image my incident....
Lets contact Chess.com support again.
they read it all...
Mar 31, 2024
0
#10
Board one player from that match here. Same thing happened to me in the first game on move 10. In fact I was slightly better at that point. Theres no reason I would have resigned.
Mar 31, 2024
0
#11
The fact that the same thing happened to 2 of the players from our side is quite insane. I also remember this happening to me before in a friendly match with some English club
vinyu1 wrote:
VIDYUTGANESH wrote:
vinyu1 wrote:
I think they made it because of players who close the application in middle of the match, but its irritating tho
I know it is.....and it proved to be quite costly for our team too!
I guess its a rare occasion ?
That's not rare.
yeah I figured by the comments, I later recalled that happening to me in a 5|0 Blitz Swiss
I am the founder of a team competing against other OTB teams having an online presence....We play in a big live league here on chess.com, where we were playing our final group stage match, and we would be finishing second in our group, and we would have potentially gone ahead and qualified for the semis, if some other results were to go in our way. So, I was playing my game, and stopped in between to watch the game of my teammates, this is quite important, as it tells me whether I am in a must-win situation in case I see the other boards faring poorly. Now, I checked out the other games, and headed to my own game which I was comfortably winning....I intended to close the 'watch' option by clicking the 'x' mark over it, so that my board would show up again, but accidentally also 'x' clicked the tournament page.....now this is fairly understandable, however shockingly, the server auto resigned my game for shutting the tournament page....this not only threw away my win, but also didn't let me focus in game 2, where I blundered and lost. And the worst thing is, the contact page now won't let me directly contact support for some reason, and the last time I contacted support, they didn't respond to me....terrible...
Note- This image is just for reference which I made, it is not the actual image my incident....