Clock/Timer Being Manipulated

It's lag, lag compensation, and or disconnects.

https://support.chess.com/article/423-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken

https://support.chess.com/article/4720-online-chess-performance-optimizations

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

I have noticed that the program moves my pieces to the wrong spots, or the opponent is able to move (for example) his knight to a spot that is (by chess rules) not possible.

bros playing chess with DIO

You say, that it is lag compensation, and or disconnects, but I have noticed this type of manipulation on several occasions, not just time manipulation.

I am not a novice, or beginning player.

This leads me to believe, that this website gives paying members an unfair advantage.

Do you have any examples where you think the system allowed a piece to be moved somewhere not possible?

It's not, other than the fact premium members don't have ads

I would also mention, that the program has problems with more things than the clock.

When I logged in, the website stated that there was a server problem, to wait 27 minutes but, I was able to play as a guest 2 seconds later.

What excuse do they offer for this, as the server was definitely still running!

There was a live server restart around the time you posted. The guest games are hosted differently, so they were not impacted.

I find it interesting, that you are offering excuses for the websites and player's problems, although these problems continue to happen on a daily basis.

What does this tell you?

Are you a paying member of this website?

This would explain why you are trying to protect the website.

I've just had it happen - I moved, trapping opponent's Q and my time just kept on ticking. I reconnected Internet three times, connection was fine. In the end I logged out and found the game had not been recorded in my archive. Just one more example.

lost a lot of games when the clock freezes then resets to another game. This is crazy and it takes the fun out of playing . i tried to be reasonable thogh i don't exactly know where the problem lies and patient about it but now i'm not afraid to say chess.com SUCKS! i really don't mind losing especially to better players or because of my carelessness but, the CLOCK in moments of advantage??

I find it hard to believe, that this website has so many paying members.

If that is the case, this will not be for long, as manipulation, whether it be the clock or cheating on moves, will not be tolerated for long.

Meaning: That your paying members will not renew their membership after their experiences on your website!

The site started in 2007 and has been offering premium for most of that time. The site invests heavily in site improvements and fair play.

For connection related issues, the only influence the site has is the hosting, client code, and how they handle lag/disconnects. There are many things outside the site's control but there are so e things that members can do to minimize connection issues.

https://support.chess.com/article/4720-online-chess-performance-optimizations

For all of you who believe that CHESS.COM is legitimate, a good example of this website being up-and-up is to play as a guest. You will find that the opponent wins at most, with time, even if you have made the last move.

A move on the client doesn't always mean the server received the move before the official time expired and all allowed lag is accounted for

Your excuse is lame, especially when this happen quite often.

Try to think up another excuse. This one does not work .

The information posted covers the vast majority of issues.

Mr. Stahl, your website CHEATS on several occasions in different ways. The current way, is that my last move is taken back so that the opponent can win on time.

And no, it is not because of delays in the internet, or we could not counter moves in less than one half second.

This means, that your website is CHEATING in favor of a paying member.

You can not rebut this, and I am not the only chess player that has noticed such manipulations.

And no, I am not a novice to the game!

Your boasting that CHESS.COM is one of the largest websites for chess will soon no longer be so.

I, as other members, will not pay for a website that does not hold by the rules of chess.

It is only a matter of time befor new members see this website for what it is, a very unserious chess website, and the new members will cancel or refuse to renew their membership.