Disconnection from games and time increment

Sort:
Avatar of Chukwunenye
I lost about 50 points in games I was winning because my games are always disconnecting and later I will be restricted from playing for intentionally disconnecting games while its not my fault I also noticed that my opponents time always increase sometimes by 10-15 seconds or more. What can I do to stop all this.
Avatar of baddogno

A few suggestions here:

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-