It is clear to me now that chess.com are using pretend players (i.e. robots). You can tell when a player is supposedly is ranked a beginner and they are playing 90% accuracy time and time again. It is much more difficult to make AI do wrong things than it is to make it do right things because doing wrong things has NO ALGORITHM. It is completely random. So basically chess.com are cheating. Not sure why. Maybe it's because there aren't enough low ranked players on the system to keep finding people opponents to play with so they just make them up.
The site doesn't use bots in the live player pool.
However, of you feel your opponent is using disallowed resources you should report them.
https://support.chess.com/en/articles/8562517-how-do-i-report-someone
Regarding lower rated players, the fact majority of players are under 1200.
It is clear to me now that chess.com are using pretend players (i.e. robots). You can tell when a player is supposedly is ranked a beginner and they are playing 90% accuracy time and time again. It is much more difficult to make AI do wrong things than it is to make it do right things because doing wrong things has NO ALGORITHM. It is completely random. So basically chess.com are cheating. Not sure why. Maybe it's because there aren't enough low ranked players on the system to keep finding people opponents to play with so they just make them up.