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Games Timing OUT

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luxlucisvia

There is a bug going around that chess.com won't address or seemingly try to fix-  correspondence games not displaying the correct time and then timing out while showing 30 hours or more left on the game. It also ate up my vacation time from 18 days down to 16 hrs because premium members cannot shut off auto vacation (as far as I know). I filed a support ticket and all staff did was respond with an automatic template e-mail pointing me to how vacation time works... I KNOW HOW IT WORKS!! I've been a member for almost 2 years!

Is anyone else having this problem with the online game clock being wrong?

kohai

Is this the one you mean or were there more?

http://www.chess.com/echess/game.html?id=43109753

luxlucisvia

yes, one more- http://www.chess.com/echess/game.html?id=42572278

doomsuckle

This happened to me on a live game.  I had 20 seconds. My opponent had no time.  I ended up losing on time after it was stuck for 2 minutes.

Nugget777

time in blitz game is way off. I made a post but apparently no one cares. It's not even fun to play blitz now, it's who can make the first 30 moves the fastest. Sometimes I win, sometimes I loose because of the timer. I used to be able to make 65 moves in a minute now I am lucky to hit 40. It sucks, please fix the clock.

kohai
luxlucisvia wrote:

This one is over a month ago. If i'd known about this earlier, i may have been able to restore it for you, but i  can't restore this a month later as the team match has already finished.

Do you want the other one restored to continue playing?

luxlucisvia

I understand about the older game but please restore the recent one. I would very much appreciate it Kohai.

 

 To other posters, this issue does not deal with live game clocks being inaccurate. I have not experienced such problems, but I usually play long unrated games so that would not bother me a bit if it did happen once in a while. Your internet connection is the more likely culprit.

kohai

OK i've restored it for you now :)

luxlucisvia

Thanks Kohai, you have been very helpfull.

adriano81

btw auto vacation works starting from 90 minutes not 30 minutes like their message says Frown

lost many vacation days by this reason