Game freezes while winning.

No, you just get disconnected.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Though it's possible an ad is misbehaving as well.

Probably an abnormal internet may freeze the game, Make sure that you have proper internet connection..

why doesn't it happen on [other sites -- MS] ? same internet connection ?

Traffic to different sites take different paths to servers that are hosted in different countries . Also, other sites may handle lag and disconnects differently than how chess.com handles it. Add to that, others site's may or may not have advertisements that may play a role.

I’ve found Safari is a problem, are you using it?

Ok, but, the question is what excuses chess.com's dubious decision to base their servers on the moon?

Browsers can also play a role, depending on how efficiently they can parse the site code.

Ok, but why is the source code unparsable and the servers remotely located?

Isn't chess.com a popular global business?

Of course none of this effects me as I live in the US and use modern browsers like chrome, I'm just saying... not everyone who plays chess is computer-literate and a resident of California. You've had 10+ years to figure this out, so why are we talking about "traffic to different sites take different paths"

And look, I know you're an unpaid mod reading a script...  just a fire shield between the people who make decisions and the general public who criticizes them.

I'm just saying, how about some real talk?

"Your connection to chess.com is circuitous"

fk off, lol.

I mean seriously...

Do you have any idea how many bits of information are required to transmit a chess move?

It's the year 2020, not 1985.

Fischer was playing chess by telegraph in the 60s...

i have it in safari and chrome, on others chess sites no problem

Traffic to different sites is always going to take different paths unless they are hosted in the exact same datacenters.

As to why the site doesn't have distributed infrastructure for Live, I don't know the answer to that, but it very likely is due to the fact it wasn't originally architected that way; when the site started offering Live it likely didn't have the resources to create that, nor the need to do it at the time.

I would imagine the site is working on something like that, but I also imagine it requires a complete rewrite of the code to support that as well.

I'm not reading any script. Just someone that's been around a while, reads a lot of the posts and site updates, and has a background in computing and network technologies.

Most people don't really understand a whole lot on how networking and computing actually works or how differences in architecture and location can influence things.

well that"s a reason NOT to pay for using it ! on [another site -- MS] i pay gladly because it always works .

Do you realize how many pieces of equipment that traffic (move, move times) has to pass through, with everything from the browser, other software on the system, other traffic on the local network segment, advertisements, the ISP, etc can introduce delays? How one local client configuration can introduce excessive latency while another won't?

Computers and networks are complex systems and any number of things can impact sending and receiving of data, some within the site's control and many outside of it.

And that is certainly your choice.

Fair enough.

Ok but, how is this different from when people go online to play games like Fortnite? 100 players are synced in a dynamic 3d environment otherwise it's unplayable. Similar games have been played online for decades.

Meanwhile chess is Ng1-f3 and turn based... literally playable by telegraph.

When a game is timed, blips on connectivity or excessive lag will have impacts. Most online games have connection issues that can result in various game impacts; they are not immune to issues either.

And ok... I understand that top tier gaming companies have the best programmers because they can shell out 300k a year for salary... I'm not expecting a chess website to be state of the art in online gaming... it certainly doesn't need to be.

But it's still confusing to me why multiplayer real time games were playable some 30 years ago online, but in the year 2020 a 2 player turn based game can't stay synced for 10 minutes.